Please provide us more information about this issue.
Also let us know the exact version of Acrobat XI pro installed on your machine including dot version.
Have you tried to create new user profile with Admin rights and tried to work there.
When this issue really occurs while performing any specific task.
Here are some details:
- Acrobat XI 220.127.116.11
- Mac Pro 2012 with OS 10.9
I haven't tried a new profile yet. I'll try that when I can.
This issue is very intermittent. It could be multiple files open or just 1 file.
It will just hang and will oddly draw a box as if I was trying to select something as the last movement of the mouse. Then freezes the app.
After several seconds, the app comes back to life.
I'm having this exact same problem. It started once I upgraded to mavericks on a retina display. Not only will Acrobat freeze, but it won't allow me to access any other Adobe product. For example, I had an adobe PDF open so I could reference it as I worked in Adobe Photoshop. I clicked on the Adobe PDF and it drew the box as kdsi is saying. While it was "frozen" I was unable to do anything in Photoshop either. I could move my mouse around, but clicking on things had no result. I couldn't select tools or layers or do anything until the PDF document "unfroze". PDF documents will also "freeze" if I don't access them for a while, but leave them open. I will go back to them, but be unable to scroll or move them around the screen.
I'm also using Acrobat Pro XI 18.104.22.168
retina 15 inch MacBook Pro late 2013 with OS 10.9
Having the same issue with both Acrobat X and XI (currently on 11.0.06) with Mavericks 10.9.2 on a 15" Retina MPB (late 2013). I was hoping moving to XI would solve the issue, but it didn't. Moving focus to another application, then returning to Acrobat causes it to hang for about 10 seconds, roughly half of the time.
We are working on a fix for Mac OS 10.9, and we are also testing with the beta version of Mac OS 10.9.3.
Have you been searching the PDF at any point? Try using Advanced Search (Shift-Cmd-F) instead of Find (Cmd-F). Let us know if this helps!
I am having this problem and it definitely seems to be associated with the regular search feature. Using regular search, if I leave the results up and move around in the document manually the software provides me with a new, undocumented "coffee break" feature! Using the advanced search I can confirm that the problem seems to dissapear, so if you have AMPLE SCREEN REAL ESTATE this is a valid work around as the advanced search window is singularly liberal in size.
Hi Priscilla, I'm also having this problem and it does appear to occur more frequently when I'm using find (cmd-F)..
I'm on an early 2011 MacBook Pro, 10.9.2 and have the latest 11.0.6 patched up version of Acrobat XI Pro installed.. I've even tried rerunning the 11.0.6 update package, however this doesn't seem to work as it won't allow me to select the Acrobat binary during the install/update process..
Most recently Acrobat has hung and crashed a bunch of times and appears to be happening more frequently, and I've been reporting fairly recent crashes to Apple (through the automated prompt), is there an equivalent crash reporting that I could send through to you folks to further trace the source of the issue?
Good tip, Priscilla. Advanced Search is working without crashing the application. Thanks.
(Mac Pro OS 10.9.2 running Acrobat Pro 11.0.06)
I too will try Advanced search vs Find.
Besides that I also see that if I leave a PDF window open, use a different application, and then return to Acrobat, it takes about three seconds for Acrobat to become the active application. During this time it is unresponsive. Afterwards, the application window shows the file name in darker text and it will respond.
I tried to solve this issue by uninstalling Acrobat and then re-installing, to no avail.
10.9.2, Acrobat 11.0.0
Hi there Priscilla.. When is 11.0.7 likely available.. It's becoming painful to use acrobat and I'm starting to default to preview on the mac..
I have been using an app called "Skim". It's open source and a great reder for the mac platform. Beats the cr** out of preview as a reader. Hope this helps, we are all anxiously awaiting fixes for acrobat from adobe. Let's dont any of us hold our breath!
Great, thanks for this Alan.. From a quick check it does appear to have solved my problem!
You are welcome.
Happy to help .
Unfortunately the patch worked the first day it was installed, but not after that. Looking forward to a fix in 11.0.07
I have experienced the same hang up with Acrobat Pro XI, ver. 11.0.6. There is an annoying delay in having Acrobat resume as the active application just as you described. It is intermittent though. Cannot blame the Mac (OS 10.9.2), as it is a Pro tower with 8 cores and 12 gb of ram - not exactly a slowpoke as a general rule.
Hi there, had the same problem with 10.9.2.
Seems (repeat: seems) to be solved with OSX update 10.9.3 without any Adobe software update. Both with Adobe Acrobat XI and Adobe Reader.
My Adobe Acrobat Pro XI 11.0.7 crashes every time I try to save a PDF. I am using Mac OS X 10.9.3. I just spent an hour imming with an Adobe support rep who could not fix the issue and told me it was not an OS compatibility problem, but it seems like it is.
Is there any workaround? I edit PDFs in Pro and if I can't save them, I can't do my job.
I'm having the same slow-to-wake-up problem. I'm not doing any kind of search in Acrobat, so the patch has not bee installed.
Instead, when I switch to another app (Safari or Word) for more than 5 to 8 seconds then come back to Acrobat, it (Acrobat) is non-responsive for about 5 to 8 seconds. No spinning beach ball, nothing. It is just dead to the world until, without any error message or indication, it starts responding to mouse clicks on the menu bar. Nearly every time. It doesn't crash - it just ignores any keyboard or mouse activity and instead gives me a clenched fist mouse indicator. That clenched fist immediately goes away if I switch back to another app.
There were no error messages during installation.
MacBook Pro (late 2013) OS X 10.9.4
Adobe Acrobat XI 11.0.07
You may try to run the repair disk permission when Mac is in safe mode using the Disk utility.
To check instruction how to start Mac in Safe mode: http://support.apple.com/kb/HT1564?viewlocale=en_US
Also, i would suggest try a new user profile with admin access and check the issue again.
Since CC(2014), the intermittent pauses in Acrobat Pro (same as above) have returned.
I'm having the same problem, both before and after upgrading to Yosemite: Acrobat hangs every time I switch back to it from another program.
I ran Repair Disk Permission in Safe Mode, to no avail.
I also tried to create a new user profile with admin access. That APPEARED to help... what does that mean, though? I don't want to have to recreate every single aspect of my (already-heavily-personalized) user settings in this new profile. Is there a way to keep my user profile and avoid having to do that, while fixing the Acrobat issues??
Mac OS X 10.10 Yosemite
Acrobat XI Pro 11.0.09
Hi C.h.g Boyd,
If creating a new user profile helped you means there were some problems with the User Profile. There are numerous reasons why these problems came into being.
Mostly we suggest users to follow Apple suggested KB article to repair disk permission, which in most of the cases help users to resolve such issues.
As I mentioned in my post, I've already run Repair Disk Permissions in Safe Mode, per the suggested KB article. It has not resolved the issue, and Acrobat is becoming a HUGE burden in my workflow, since I literally have to wait 5-10 seconds for almost every action I want to perform (highlighting, commenting, etc.).
Please tell me you have another suggestion for me!
Adobe offloading their responsibility to Apple is a bit of a copout on this. Acrobat should work properly out of the box. This should be expected and hope Adobe fixes their software.
The Knowledge Base article about Searching was a dead end. The problem was happening outside the scenario described by that article.
The good news is that the problem (delay) vanished after upgrading to Acrobat 10.0.09 on Yosemite 10.10. Hope this helps others.
I still have the issue running 10.0.09. And Mac OS 10.10.
You must install latest updates for Acrobat, you may also download updates manually and then install : Product updates
Also you may try repairing disk permission using disk utility in safe mode : http://support.apple.com/kb/HT1564?viewlocale=en_US
This 7 - 8 second "Freeze" problem has disappeared on my system with the same version of software as you mentioned, so it must be something else that is interfering or causing the freeze. To be crystal clear, running earlier versions of the software in September & October 2014, the Acrobat application would "freeze" and not respond for 7 to 10 seconds when i had multiple documents open in Acrobat, switched to some other application like Safari or Word, then would switch back to Acrobat. The system monitor would reflect the obvious - Acrobat is not responding, and then after the sufficient period of time, it would respond.
Now, with Acrobat 10.0.09 and OS X 10.10, I get "Acrobat quit unexpectedly", which closes all of the open documents. This now happens when I have 2, 3, 4 or 5 separate documents open, and try to open one more that is came in as an email attachment. So there is no more delay problems, but it "quits unexpectedly" at least once a day. For me, however, it is no longer "unexpected."
Thank you for your recommendations. Now is working better.
So far, I only had a small freeze of less than a second. Better!
I had tried doing "Repair disk permision" starting the computer in "Safe mode" (pressing "Alt+Power" with the computer off)
Did anyone found a final solution? Because as I said before... the freeze are better and shorter... but still there.
Is so much faster the Acrobat XI on Windows...
I have the same problem and it is very frustrating! Acrobat pro quits intermittently when I have multiple PDFs open and attempt to open an additional PDF. OSX 10.10.1 and Adobe Acrobat X1 11.0.09.
I am having the same problem since upgrading to CC2014. Took off Acrobat XI thinking that would help and reinstalled X but now have the same problem. Very frustrating. Ran all the suggestions above but nothing works. With this many posts of issues it cannot be all of our computers especially since every other program is running fine. Adobe please come up with a fix. We can't run our business in slow mode.
I'm also noticing the Acrobat XI Pro keeps unexpectedly quitting when I have several PDFs open -- and this started precisely after I had updated to CC.
I'm running on a Mac Pro Trashcan with 64GB of RAM using OS X 10.9.5.
Seems curious that it just started to happen after the install of CC -- but it's hard to separate causality from coincidence.
The crash report shows a SIGSEGV which suggests is some kind of memory leak, perhaps?
Crash report below:
Process: AdobeAcrobat 
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Version: 11.0.10 (11.0.10)
Code Type: X86 (Native)
Parent Process: launchd 
Responsible: AdobeAcrobat 
User ID: 501
Date/Time: 2015-02-18 17:11:20.122 -0800
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 7A09FC15-4551-692E-0187-0C64350D859D
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000006f7265d1
VM Regions Near 0x6f7265d1:
MALLOC_LARGE 0000000016a8a000-000000001708b000 [ 6148K] rw-/rwx SM=PRV
MALLOC_TINY 000000007b600000-000000007b700000 [ 1024K] rw-/rwx SM=COW
I'm tired of crashes... hangs...
Solution: Adobe Reader Install for all versions
It's terrible that I cannot take advantage of the full paid version of my Adobe Acrobat Pro.
Adobe, I know you must be busy celebrating the 25 years of Ps... but, please fix Acrobat on Mac!
By the way, congrats on the 25 years of Ps.