Thank you Anish.
The software now appears to be working for some reason, and even though Error 1301 appeared when trying to update to Acrobat 11.0.04, it shows that I am running 11.0.04. There is something going on in there but so far so good.
Date: Wed, 27 Nov 2013 22:38:11 -0800
To: <removed by admin>
Subject: Re: Acrobat XI Pro installation failed Acrobat XI Pro installation failed
Re: Acrobat XI Pro installation failed
created by Anish Kumar in Acrobat Installation & Update Issues - View the full discussion
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Those links are not helpful. I was installing Acrobat XI on my work MacBook Pro. I spent an hour online following the chat advice of Adobe support for the same exact issue, same error message. I repaired disk privileges, ran the installer 2-3 times, etc. Each time, "Installation failed...contact the manufacturer." Finally, I was instructed to "create a new admin account, restart your computer and do safeboot and reinstall Acrobat XI." Holy s**t, Batman! Then it dawned on me, I recalled getting a similar error when I installed Acrobat X on my personal MacBook Pro. Sure enough, now, just as then, I checked my applictions folder. The installation had not failed. The installer had indeed created the XI folder and installed the app. When Acrobat launched, it was in trial mode. So I just had to re-enter the license key (which the installer program asked for, too).
The problem is with the installer program. What's confusing is the instruction "contact the software manufacturer." That should tell you something -- Adobe probably farmed out the installer, and the programmer(s) didn't bother to debug and fully test the installer scripts. Those fools didn't even bother to re-write the error message. I mean, if I am going to build an installer for a customer, you can bet I'd put the customer's name in the message instaed of some ubiquitous phrase such as "contact the software manufacturer for assistance." They didn't even see that the phrase "There were errors with the installation. You may want to try i" does not fully display in the window. Adobe prices Acrobat Pro at over $400 US. For that price, users should get an error-free installer. So, now that you're aware of the problem, Adobe, fix it!
I just upgraded to XI and had these same problems. Pretty sad for the price charged but not totally surprising considering all the update packages with v9 that left me uninstalling and reinstalling that one just because it had "changed" since installation. Mine has ended up installed an working (I assume) as it did for #merverkderliebe. Exact same messages and same result.
I've just tried to install XI and had exactly the same problems with regards to 'The installation failed' etc. I've tried various suggestions including enabling root access but to no avail.
Has anybody found a solution or workaround to this?
Very poor effort on the behalf of Adobe!
1 person found this helpful
Two factors that typically cause problems with installations is not being logged in as the administrator and having anti-virus active. The other problem that may show up is Acrobat-OS compatibility issues. For instance, AA XI does not run on VISTA, but does run on XP, 7 and 8 versions of WIndows. There may be similar issues on a MAC.
I had to run the uninstaller a couple more times before I was able to get the installer to run successfully. I guess the first uninstall didn't get rid of everything, so the subsequent uninstalls took care of it all. Hope that helps.
One common problem is anti-virus software. installations often require that anti-virus be disabled during the install.