8 Replies Latest reply: Jan 21, 2015 8:38 AM by Bill@VT RSS

    Acrobat XI Pro installation failed

    merverkderliebe Community Member

      MacBook Pro 13" Retina

      OSX 10.8.5

      3 GHz Intel Core i7

      8 GB 1600 MHz DDR3

       

      Used Akamai NetSession Interface.

       

      Downloaded from Adobe website. After download, clicked on installer, entered serial number, quickly went through installing until right at the end: "THE INSTALLATION FAILED: Installer encountered an error that caused installation to fail. Contact manufacturer." Part of the message cut-off abruptly.

       

      Then, it appeared that the installation did occur but when I opened the software the interface didn't look "smooth." Then almost immediately software update stated Acrobat XI Pro 11.0.04 was available for download, but computer wouldn't allow it to be installed citing error on initial problem. I uninstalled XI Pro and tried to download again from Adobe website but the window instantly opened for Akamai and said download complete. The same problem occured when I tried to install again, with the same error message.