2 Replies Latest reply: Nov 20, 2013 1:07 PM by Chris Brugh RSS

    Why is Illustrator CC not accepting my serial number?

    Chris Brugh

      I have Design and Web premium vs6. I downloaded the trial from the creative cloud app. Error reads that the serial number is not valid for Adobe Illustrator CC. I am copying directly from my Adobe account.

       

      thanks!

        • 1. Re: Why is Illustrator CC not accepting my serial number?
          Ned Murphy MVP

          Creative Cloud applications do not use serial numbers.  For products that require serial numbers, the trial versions do not have serial numbers... you have to purchase the application to receive a serial number for the application.

          • 2. Re: Why is Illustrator CC not accepting my serial number?
            Chris Brugh Community Member

            Thanks Ned for the reply,

             

            I am still confused however. Adobe has given me a free creative could membership because of work I have done with the company in the past. I don't know if that affects the way things work. Within my "Subscriptions and Services" section of My Adobe, it reads "Creative Could membership (free). Under My Products it reads Design & Web Premium Version 6 with a registration date of June 3rd. There actually is a serial number listed out underneath "Products & Services". It has worked once before.

             

            I have the Creative Could app that sits at the top of my machine in the menu bar. When I click on it it shows me a bunch of Apps..Now all the apps that should come with my subscription read "Try"...for example Illustrator, Photoshop, Dreeamweaver, InDesign... Other applications, I don't really use, do have a "install" button such as Scout CC, Edge Inspect, etc...

             

            Is there a number I should call if this still isn't making much sense?

             

            Thanks,

            Chris