1 2 3 4 Previous Next 131 Replies Latest reply: Dec 11, 2014 7:12 PM by Jeromie Clark RSS

    Adobe flash player either hangs or crashes in Firefox

    Stingray99 Community Member

      Adobe flash player either hangs up the web browser Firefox or crashes within Firefox.  This has been occurring for about a year even though Firefox and the adobe flash player have been updated and upgraded many times over the last year.  Multiple crash reports have been sent to either Adobe or Firefox (I am not sure which one actually gets the crash report) but it appears someone knows about this issue since I seem to be getting more pop up boxes from Firefox now when the Windows 7 system seems to hang (no response from mouse when I try to close the Firefox browser window).  The pop up box states that Adobe flash player is not responding or in a loop so when I respond to the pop up window to cancel the task all the flash player displays in all of the open Firefox browser sessions crash.  However, if I use google chrome and the same ESPN videos that use Adobe flash player so far I have not seen the same issue of hangs or crashes.  So, is this a known issue with Adobe flash player and/or Firefox or has it just never been fixed correctly?

       

      Configuration:

       

      Sony VPCF2390X - I7-2760QM - 8 GB - GEForce GT 540M - 1920 X  1200 Resolution

       

      Windows 7 Home  Premium Service Pack 1 -  7.1.13.1088   64-bit

       

      Firefox 23.0.1

       

      Adobe Flash Player 11,8,800,115

       

      Message was edited by: Stingray99

        • 1. Re: Adobe flash player either hangs or crashes in Firefox
          Mike M Community Member

          Are both your Flash Player and Shockwave up to date?

          FirefoxScreenSnapz001.jpg

          • 2. Re: Adobe flash player either hangs or crashes in Firefox
            Kitsunemaru Community Member

            I have the same problem on a computer with similar specs. I've even uninstalled, removed all the left behind stuff in the appdata and system files, and reinstalled. My virus scan is clear and my registry has no errors before and after instalation. My drivers are up to date. I'm also having trouble with games starting up as well. It all started about two days ago. Now I have to reload the page 20 times to get through a 7min video.

            • 3. Re: Adobe flash player either hangs or crashes in Firefox
              Stingray99 Community Member

              Thanks for responding C F McBlob.  I do not have Shockwave Flash installed and I am not aware of a dependency for Shockwave Flash when using just the Adobe Flash player.  I am not a game player.  The failures I get are highly intermittent (I can not predict when I will get a failure) and are just a by product of having many web browsers sessions active with Financial instituitions such as  Fidelity Investments, ESPN, ESPN3, various news agencies, etc. all of which use Adobe Flash player on their web sites.  According to the Adobe web site my version of Adobe Flash player is up to date.

               

              What is so amazing is having an issue like this with so many large company websites that are all dependent on the Adobe Flash player and not being able to find an immediate solution.

              • 4. Re: Adobe flash player either hangs or crashes in Firefox
                Stingray99 Community Member

                Kitsunemaru, just to compare notes, I have never resolved an issue on a small system like a pc or even on a large system by re-installing software.  Re-installing does not fix bugs in the software.   However, in your case since it only showed up a couple of days ago, I would look for something that changed on your system during that time frame.

                • 5. Re: Adobe flash player either hangs or crashes in Firefox
                  Mike M Community Member

                  I want you to try something to see if it will help this.

                  Copy the following (bold) text into a Notepad document (Don't use Wordpad or Word because they add formatting and it doesn't work):

                   

                  c:\windows\system32\cleanmgr.exe /dc /sageset: 1

                  c:

                  cd \

                  cd c:\windows\prefetch

                  del *.* /q

                   

                  Save it to your desktop as "clean.bat" under "All file types".

                  Double click it and your Disk Cleanup will open, but not like it usually does.

                  Check EVERY box in the configuration window and close it.

                  Next, right click the "clean.bat" file and choose "Edit".

                  When it opens is Notepad, change "sageset" to "sagerun" and save it.

                  Double click it and let it run. This will do a "deep cleanup" of your hard drive. This will remove a bunch of temp files that may be affecting your browser and Flash Player.

                  • 6. Re: Adobe flash player either hangs or crashes in Firefox
                    Kitsunemaru Community Member

                    Neat trick, McBlob. Havn't seen that suggested yet. Unfortunately, it didn't work for me.

                    Stingray, you're an idiot. Obviously something changed. If I knew what it was, I wouldn't be here. Also, reinstall works if the operating file have been attacked or damaged.

                    Seriously though, the amount of stuff I do in a day makes it impossible for me to pinpoint the time of the change. I managed to get IE to run its plug in without incident, but there's no way I'm going to actually use it. It does however, use a different version of flash.

                     

                    Update: Something must have done the job. I retried in safe mode after all the different methods I've tried over the past two days, and it looks like the problem is now confined to an add on conflict. If I had to guess, I'd say there were multiple problems at the same time. Certainly more difficult to diagose to separate issues, but as long as it works I don't really what the other issue might have been. My hat is off to McBlob. I'd be willing to bet your solution shook something loose. Thx for the help.

                    • 7. Re: Adobe flash player either hangs or crashes in Firefox
                      Stingray99 Community Member

                      I have run the clean.bat as you instructed.  I then tried to stress test both Firefox and Adobe Flash player using web sites like ESPN that have caused the issue in the past.  So far no failures, hangs or crashes.  However, since this has been an intermittent problem I would like to give it some time (at least a week) before I conclude anything.  It is encouraging that Kitsunemaru apparently has already gotten positive results from this so I am very hopeful this is a solution.  In either case thanks for your help so far. 

                      • 8. Re: Adobe flash player either hangs or crashes in Firefox
                        Stingray99 Community Member

                        I encountered another Firefox/Flash session hang Friday but this was a little different than previous hangs.  First it happened while I was away from my PC and second I had three copies of the same pop up box that all appeared to be related to the same Firefox/Flash session.  Following is the content of each of the 3 popup box error messages:

                         

                         

                        Warning Unresponsive plugin

                         

                        Shockwave Flash may be busy, or it may have stopped responding.  You can stop the plugin now, or you can continue to see if the plugin will complete.

                         

                        Checkable Box – Don’t ask me again

                         

                                                           Clickable  Box – Continue          Clickable Box – Stop plugin

                         

                        I did verify that all the other Firefox sessions (in this case 3) were still responding and working normally while the one session at "http://espn.go.com/blog/acc"

                        was hung or non-responsive.  Once I clicked the "Stop plugin" on one of the popup boxes the hung firefox session was then responsive so I got rid of the other two popup boxes.

                        • 9. Re: Adobe flash player either hangs or crashes in Firefox
                          Nick-_-_-_-_ Community Member

                          Been having similar problems.  Mainly when visiting the bbc.co.uk web site and the trigger often seems to be an advert for Samsung.

                           

                          The simple fix which I have done is simply to uninstall the useless flash player.

                           

                          If I ever need it again I will install it and then uninstall it again afterwards.

                          • 10. Re: Adobe flash player either hangs or crashes in Firefox
                            Mike M Community Member

                            Nick-_-_-_-_ wrote:

                             

                            Been having similar problems.  Mainly when visiting the bbc.co.uk web site and the trigger often seems to be an advert for Samsung.

                             

                            The simple fix which I have done is simply to uninstall the useless flash player.

                             

                            If I ever need it again I will install it and then uninstall it again afterwards.

                            This is why I use Firefox and AdBlock with three additional plugins to block Flash Ads from ever appearing.

                            • 11. Re: Adobe flash player either hangs or crashes in Firefox
                              TalkBack101 Community Member

                              Just installed the newest version of Adobe Flash Player, 11.8.800.168. ADOBE CRASH. Why can't the developers make this product run? Why do forums keep telling people to check this and that to fix their computer? This is not a problem with my computer. It's a problem with Flash. There are YEARS' WORTH of complaints at different Adobe pages and Firefox pages and Chrome pages. It looks like we're in for YEARS' MORE of a hanging, crashing product that affects internet accessibility. It's the height of irresponsibility that Adobe does nothing about this.

                              • 12. Re: Adobe flash player either hangs or crashes in Firefox
                                TalkBack101 Community Member

                                What do you do about watching video at news sites and so forth? I sometimes see advice saying just uninstall the damn thing, but that makes a lot of video inaccessible, doesn't it?

                                • 13. Re: Adobe flash player either hangs or crashes in Firefox
                                  Mike M Community Member

                                  TalkBack101 wrote:

                                   

                                  Just installed the newest version of Adobe Flash Player, 11.8.800.168. ADOBE CRASH. Why can't the developers make this product run? Why do forums keep telling people to check this and that to fix their computer? This is not a problem with my computer. It's a problem with Flash. There are YEARS' WORTH of complaints at different Adobe pages and Firefox pages and Chrome pages. It looks like we're in for YEARS' MORE of a hanging, crashing product that affects internet accessibility. It's the height of irresponsibility that Adobe does nothing about this.

                                  Because 9999 times out of 10,000 it's SOMETHING ELSE they have installed on their system that is screwing it up and since Adobe DOESN'T run EVERY LAST SOFTWARE COMPANY ON EARTH.... the incompatibility problem ISN'T their responsibility.

                                  There are no less than two dozen browsers that people use with more than half a million plugins from several thousand developers, and god knows how many combinations of c-r-a-p that they put on their computer. Perhaps YOU could come up with ONE plugin that will work in ALL of that, and if you do, you DESERVE to be the number one video plugin maker on earth.

                                  • 14. Re: Adobe flash player either hangs or crashes in Firefox
                                    Mike M Community Member

                                    TalkBack101 wrote:

                                     

                                    What do you do about watching video at news sites and so forth? I sometimes see advice saying just uninstall the damn thing, but that makes a lot of video inaccessible, doesn't it?

                                    Yes it does. The adblockers eliminate a lot of junk from crashing my Flash Player. Having a Mac helps too because there's no Internet Exploder for it (no ActiveX garbage), so that eliminates 90% of my internet problems from ever occurring.

                                    • 15. Re: Adobe flash player either hangs or crashes in Firefox
                                      TalkBack101 Community Member

                                      I got to the part where you're supposed to change "sageset" to "sagerun," but I don't know how to navigate in Notepad.  My arrows don't move me around.

                                      • 16. Re: Adobe flash player either hangs or crashes in Firefox
                                        TalkBack101 Community Member

                                        I use Firefox, which is a leading browser, I think we'd say, and I think I had far fewer plug-ins until I updated to the new Adobe Flash Player today.  As for your challenge to come up with a plugin, I'm a poor sucker who's developed nothing more in my lifetime that Word and Excel docs. I'm totally at the mercy of what all software developers throw at the public.  As for crap on my computer, I've tried to get rid of everything I can, crap or not, just in case it could affect Adobe Crash. Do you see anything here that looks suspicious?

                                         

                                        Unknown Plugins
                                        Plugin Status Action
                                        Microsoft® DRMDRM Netscape Network ObjectunknownResearch
                                        Windows Presentation FoundationWindows Presentation Foundation (WPF) plug-in for Mozilla browsersunknownResearch
                                        Microsoft Office 2010The plug-in allows you to open and edit files using Microsoft Office applicationsunknownResearch
                                        DivX VOD Helper Plug-inDivX VOD Helper Plug-inunknownResearch
                                        npFFApinpFFApiunknownResearch
                                        DivX Plus Web PlayerDivX Plus Web Player version 2.3.1.51unknownResearch

                                         

                                        These plugins are up to date
                                        Plugin Status Action
                                        Windows Media Player Plug-in Dynamic Link LibraryNpdsplay dll3.0.2.629Up to Date
                                        Java(TM) Platform SE 7 U25Next Generation Java Plug-in 10.25.2 for Mozilla browsers10.25.2.17Up to Date
                                        Adobe AcrobatAdobe PDF Plug-In For Firefox and Netscape 11.0.0411.0.4.63Up to Date
                                        Shockwave FlashShockwave Flash 11.8 r80011.8.800.168Up to Date

                                         

                                        Back to Top

                                        • 17. Re: Adobe flash player either hangs or crashes in Firefox
                                          TalkBack101 Community Member

                                          I'm confused -- what's the difference between Adobe Flash Player and Shockwave Flash?  When my computer hangs and crashes (and this can happen when I'm in Word, Outlook or when I'm simply navigating the web -- the criteria is that I need to be online, I need to have my browser open: things do not hang and crash when I'm simply using Word) -- when my computer hangs and crashes, I get the message: Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding.  This happens all day long. It's been like this for about four months. I've tried everything that I find at forums. I've got the most current version of the Flash Player installed, I've disabled the Flash Player hardware acceleration, I've uninstalled Real Player just to avoid problems, I've disabled all extensions and enabled them one-by-one to troubleshoot, I've updated Windows components, I've uninstalled Firefox and tried Chrome, I uninstalled Chrome and reinstalled Firefox, I don't know what else to do.

                                          • 18. Re: Adobe flash player either hangs or crashes in Firefox
                                            TalkBack101 Community Member

                                            How do you navigate in Notepad to change "sageset" to "sagerun"?

                                            • 19. Re: Adobe flash player either hangs or crashes in Firefox
                                              Mike M Community Member

                                              The DivX plugins can cause major heartaches with video playback in Firefox. Ever since I discovered VLC media Player, I've had NOTHING to do with DivX or its counterpart XVid. If you download and install VLC, and enalble the Mozilla plugin (during install), you DON'T need the DivX plugins.

                                              • 20. Re: Adobe flash player either hangs or crashes in Firefox
                                                Mike M Community Member

                                                TalkBack101 wrote:

                                                 

                                                How do you navigate in Notepad to change "sageset" to "sagerun"?

                                                Just click where you want to edit and backspace, then type run... or better yet, download the file I made here: https://workspaces.acrobat.com/app.html#d=LW2uMC-muU*eva7lwEmoww

                                                It has the sageset and sagerun files already in it. Unzip it, run the "set" file, and then run the "run" file.

                                                • 21. Re: Adobe flash player either hangs or crashes in Firefox
                                                  TalkBack101 Community Member

                                                  I haven't installed this because when I began the download at CNET, I picked up some damned toolbar that I don't see any way of getting rid of.  According to View, Toolbars, it's called "Install Converter Community Toolbar." I've tried Add/Remove Programs, I've done a Search and an Explore looking for this *******, I've googled looking for help, and I've still got this leech.

                                                  • 23. Re: Adobe flash player either hangs or crashes in Firefox
                                                    TalkBack101 Community Member

                                                    I got rid of the unwanted toolbar, installed the VLC media player and uninstalled all the DivX components I could access. Thank you.  I'm at work on the deepclean.  Thank you.

                                                    • 24. Re: Adobe flash player either hangs or crashes in Firefox
                                                      TalkBack101 Community Member

                                                      Yo, Mr. McBlob, I've tried the deepclean three times, at least I think I have.  I've run the "set" file, checking off all the boxes, and I've run "run," getting to the part where Disk Cleanup begins to calculate the space that can be freed on (C:\).  I never stuck around after that.  I assume it did its thing as it was supposed to.

                                                       

                                                      There's no difference.  I'm still assailed by hanging, crashing and that insane message -- "Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding."

                                                       

                                                      Do you have any more ideas or do you know anyone who does.  If not, do you know how my predicament can be brought to the attention of the developers of Shockwave Flash?

                                                      • 25. Re: Adobe flash player either hangs or crashes in Firefox
                                                        TalkBack101 Community Member

                                                        Is there anyone who has seen this site before -- /http://shockwaveflashcrash.com/  I'm wondering if there's someone with a technical background who can modify this information for a Windows/Firefox environment.  It looks more promising than anything I've seen elsewhere, but there's sometimes no directions given for Firefox. 

                                                        • 26. Re: Adobe flash player either hangs or crashes in Firefox
                                                          revmrf Community Member

                                                          I've had a similar problem for months.  shockwave orflash hangs on the initial [first] media display of, let's say a clip from mlb.com.  Usually, if I wait [sometimes for a few minutes] it frees up and then doesn't hang again.  I've dealt with this issue for months.  I've reset Firefox to no avail. 

                                                          • 27. Re: Adobe flash player either hangs or crashes in Firefox
                                                            dabidumda146 Community Member

                                                            I have the same problem. Since the 11.8 r800 update, Flash content brings Firefox to freeze immediately. I can't access Google News or Youtube any more. The only way to get Firefox working again is to disable Flash. I tried disabeling several other Plugins and Extensions, but nothing helped.

                                                            • 28. Re: Adobe flash player either hangs or crashes in Firefox
                                                              TalkBack101 Community Member

                                                              I followed the procedures described at http://shockwaveflashcrash.com and they made not one bit of difference.  I also did a clean install of 10.3.183.90, a version thought to be one of the more stable, and again, no difference.  Within 30 seconds of being online this morning Outlook got hung up, as did Firefox, and I was spammed by that message: "Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding."  

                                                               

                                                              If you go to the Adobe Flash Facebook page, https://www.facebook.com/flashplatform?hc_location=timeline , you find out the whole world is having the same kind of problem with the same kind of results when trying fixes.  There don't seem to be any.

                                                              • 29. Re: Adobe flash player either hangs or crashes in Firefox
                                                                chris.campbell Employee Hosts

                                                                Has anyone tried disabling Flash Player's protected mode to see if that makes a difference?  You can find instructions for this procedure at the end of this FAQ:

                                                                 

                                                                How do I troubleshoot Flash Player's protected mode for Firefox?

                                                                 

                                                                If you continue to have problems, the best route to take would be to enter new bug reports and include the data requested in this FAQ:

                                                                 

                                                                How do I report a Flash Player crash to Adobe?

                                                                • 30. Re: Adobe flash player either hangs or crashes in Firefox
                                                                  dabidumda146 Community Member

                                                                  The FAQ is mostly dedicated to Windows. I'm running OS X. The bug report site tells me:

                                                                   

                                                                  We're sorry but we weren't able to process this request due to an unforeseen error.


                                                                  If there were any code tags, I could paste the latest crash report here.

                                                                  • 31. Re: Adobe flash player either hangs or crashes in Firefox
                                                                    Stingray99 Community Member

                                                                    Chris, it seems to me that a few updates back in Flash Player, everytime I got a Flash Player crash in Firefox I would get a pop up box that gave me the option to send a crash report to Adobe (which I always did).  However, either that option was removed from the code in Flash Player or the issues I have encountered lately must be bypassing that code.  This feature seemed a lot easier for us folks who prefer not spending a lot of time on debugging components or sub-components on a pc during their busy day.

                                                                     

                                                                    Along those same lines, my latest issues with Flash Player have been more with hangs or slow or non-responsive Firefox sessions than crashes.  These hangs appear to be some kind of waiting on a locked resource rather than looping since the  Windows Task manager normally does not show CPU usage greater than 15% on an I7 processor complex.  The Firefox task plugin-container.exe*32 always has "I/O Other" in the millions or tens of millions so my thought is that mechanism may be having a locking mechanism issue.  I noticed that Google chrome does not use the same architecture as Firefox for plug-ins (no plugin-container)  and starts up a lot of chrome.exe *32 tasks (8 or more).  I do not see any session hangs or slow or non-responsive sessions using Google chrome for the same web sites that fail with Firefox but sadly in  the last couple of days I have gotten several shockwave crashes in Google chrome that kill all the flash player boxes in all the Google chrome sessions running at that time.  Also why do all of these tasks indicate running in 32 bit mode on a 64 bit processor?  Doesn't that limit these tasks to only using the first 2 or 3 GB's of storage within the 8 GB's the system has?  Is Windows 7 paging involved in the session hangs or slow downs due to all the tasks running in 32 bit mode?

                                                                     

                                                                    Finally, I would be very surprised if a developer or QA person or tester could not use the following url "http://espn.go.com/blog/acc"

                                                                    propogated across multiple sessions of Firefox and/or Google Chrome and not get some of the problems I have mentioned above over a days time of testing. 

                                                                    • 32. Re: Adobe flash player either hangs or crashes in Firefox
                                                                      shoaibsiddiqui80 Community Member

                                                                      I am also having the exact same problem with Firefox 23.0.1 (and even with older versions)/Windows 8 Pro. Usually this problem happen after a long session of Firefox usage and I noticed while loading/refreshing (I might be wrong) some sites like histats and Digi-passion

                                                                      Its really annoying when Firefox suddenly hangs and after some time a yellow popup appears saying "The Adobe Flash Plugin has crashed (Learn More link).........Reload Page and Submit a crash report buttons". This popup appears at every tab opened.

                                                                      After this I have to restart Firefox to see flash content on websites again.

                                                                       

                                                                      I want to know is there any permanent solution to this problem as after every Flash update I think that the problem might have been addressed and gone but unfortunately this proves to be wrong every time.

                                                                      • 33. Re: Adobe flash player either hangs or crashes in Firefox
                                                                        chris.campbell Employee Hosts

                                                                        @dabidumda146 - For Mac issues, can you please install our latest 11.9 beta to see if that resolves the problem for you?

                                                                         

                                                                        http://labs.adobe.com/downloads/flashplayer.html

                                                                        • 34. Re: Adobe flash player either hangs or crashes in Firefox
                                                                          TalkBack101 Community Member

                                                                          Has anyone tried disabling Flash Player's protected mode to see if that  makes a difference?  You can find instructions for this procedure at the  end of this FAQ:

                                                                           

                                                                          I tried it, Chris. It makes no difference.

                                                                           

                                                                          This morning I added FF's add-ons manager to my bookmarks toolbar for easy access to the FlashShockwave plugin.  I started turning off the plugin unless a particular video tells me I'm missing a necessary plugin for viewing.  This has given me a degree of relief.  Obviously it's still a pain, however.

                                                                          • 35. Re: Adobe flash player either hangs or crashes in Firefox
                                                                            chris.campbell Employee Hosts

                                                                            @Stingray99 - What report ID's do you have listed when you go to "about:crashes" in Firefox?  Did you try disabling Flash Player's protected mode to see if that helped?

                                                                             

                                                                            As for 32 vs 64 bit, you'll need to use a 64 bit browser if you want to have the 64 bit plugin be used.  Chrome does indeed use a different plugin architecture called Pepper (PPAPI).

                                                                             

                                                                            Ultimately, we need consistent steps to reproduce these bugs and crash logs (ID's) placed into bug reports at http://bugbase.adobe.com.  Once added, I can ask the team to try and reproduce the issues.

                                                                             

                                                                            Thanks,

                                                                            Chris

                                                                            • 36. Re: Adobe flash player either hangs or crashes in Firefox
                                                                              dabidumda146 Community Member

                                                                              @Chris Campbell: Yes, the 11.9 beta release  did it for my Mac. I can acces Youtube again, very happy!

                                                                              • 37. Re: Adobe flash player either hangs or crashes in Firefox
                                                                                TalkBack101 Community Member

                                                                                @ Chris Campbell, do you have any magic for me?

                                                                                • 38. Re: Adobe flash player either hangs or crashes in Firefox
                                                                                  chris.campbell Employee Hosts

                                                                                  @TalkBack101 Can you please post the contents of both the "about:support" and "about:crashes" page in Firefox?

                                                                                  • 39. Re: Adobe flash player either hangs or crashes in Firefox
                                                                                    chris.campbell Employee Hosts

                                                                                    @TalkBack101 - I'd also recomment trying out our labs release to see if that helps.

                                                                                     

                                                                                    http://labs.adobe.com/downloads/flashplayer.html

                                                                                    1 2 3 4 Previous Next