1 Reply Latest reply: Aug 15, 2013 1:17 AM by Saurav_Das RSS

    Can't install any Adobe Programs through CC

    delfire32

      I am have issues installing any Adobe Program with CC.  It all started with trying to install Lightroom 5.  After reading tons of forums, I now have no adobe program installed on my Windows 7 Pro computer.

       

      I keep receiving this Error when trying to install Lightroom 5.  PLEASE HELP!!!!

       

      Exit Code: 7

      Please see specific errors below for troubleshooting. For example,  ERROR:

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 1 error(s)

       

       

       

      ----------- Payload: AdobeLightroom5CCMSetup-mul 5.0.0.0 {3f480018-d40f-429a-b939-d1a53276944f} -----------

       

      ERROR: Third party payload installer Install Lightroom 5 CCM.exe failed with exit code: 1157

       

      -------------------------------------------------------------------------------------

        • 1. Re: Can't install any Adobe Programs through CC
          Saurav_Das Adobe Employee

          delfire32 , we can download the adobe cleaner tools from the below link

           

          http://www.adobe.com/support/contact/cscleanertool.html

           

          1 : please choose the language as english

           

          2 : please press "Y" when prompts.

           

          3 : Please choose the option 3 and then option 1. If we find Lightroom 5 as an option we can remove that as well .

           

          Post this we need to rename the "OOBE" folder from the following location to "OOBE.old"

           

          C:\Program Files(x86)\Common Files\Adobe\OOBE

           

          C:\Users\<user name>\AppData\Local\Adobe\OOBE

           

          Please login to creative.adobe.com -----> download center----> download creative cloud desktop. We can try installing lightroom post that.

           

           

          Hope that helps.