5 Replies Latest reply: Mar 26, 2013 12:38 PM by kglad RSS

    Uninstall Adobe Creative Suite 4 Web Standard with creative suite cleaner tool not working

    ersatyle

      hi, I try to silently uninstall Adobe Creative Suite 4 Web Standard using the Adobe Creative Suite Cleaner Tool

      on a win7 x64 (french) computer so far with no success

      I tried

      AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll=CS4

           in the log I get a ERROR: CS4 not recognized value.

      AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll="Adobe Creative Suite 4 Web Standard" and  ‐‐removeAll=Adobe Creative Suite 4 Web Standard

      with the same error

       

      then I tried to create the cleanup  xml file by using the command AdobeCreativeSuiteCleanerTool.exe --createCleanup=c:\test

      it create the cleanup.xml file : (I un commented the cs4 product name manually

      <?xml version="1.0" encoding="UTF-8"?>
      <Products>
      <Properties>
                <Property name="eulaAccepted">1</Property>
                <!--<Property name="removeFlashPlayer">1</Property>-->
      </Properties>
      <CS4>
                <Product productName="Adobe Creative Suite 4 Web Standard" version="4.0"/>
      </CS4>
      <CreativeCloud>
                <!--<Product productName="Creative Cloud Installer" version="1.0"/>-->
      </CreativeCloud>
      </Products>
      

       

      as you can see there is none product listed (like dreamweaver, flash...that are on the computer)

      this is what i have in the log

      [Wed Mar 20 17:34:15 2013] Please enter (y) for Yes or (n) for No. ... >>
      [Wed Mar 20 17:34:17 2013] Processing create cleanup in SILENT MODE
      [Wed Mar 20 17:34:17 2013] Creating cleanup XML at: c:\adobeToolUninstaller\cleanup.xml
      [Wed Mar 20 17:34:17 2013] :: Start :: Iterating PDB
      [Wed Mar 20 17:34:17 2013] :: Start :: Iterating CAPS
      [Wed Mar 20 17:34:17 2013] [Coll ID: 74391d4c0f181c4d062cf4de6461d86]
      [Wed Mar 20 17:34:17 2013] AC: {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1} Setup: 2.0.138.0 Name: Adobe Creative Suite 4 Web Standard
      [Wed Mar 20 17:34:17 2013] :: End :: Iterating CAPS
      [Wed Mar 20 17:34:17 2013] ::Start:: Writing to XML
      [Wed Mar 20 17:34:17 2013] [CS4] {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1}, Adobe Creative Suite 4 Web Standard, 4.0
      [Wed Mar 20 17:34:17 2013] [CreativeCloud] {11111111-1111-1111-1111-111111111111}, Creative Cloud Installer, 1.0
      [Wed Mar 20 17:34:17 2013] :: End :: Writing to XML
      [Wed Mar 20 17:34:17 2013] Closing cleanup XML.
      [Wed Mar 20 17:34:17 2013] Cleanup XML created at: c:\adobeToolUninstaller\cleanup.xml
      [Wed Mar 20 17:34:17 2013] 
      [Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
      [Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
      [Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
      [Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
      [Wed Mar 20 17:34:17 2013] ---------------------------------------------------------
      [Wed Mar 20 17:34:17 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
      

       

       

      then I ran the command AdobeCreativeSuiteCleanerTool.exe --cleanupXML=cleanup.xml , it proceeds through a lot of msi

      then errors with 

      [Wed Mar 20 17:40:29 2013] An error occured trying to remove payload from database: Adobe CSI CS4
      [Wed Mar 20 17:40:29 2013] finished updating installState
      [Wed Mar 20 17:40:29 2013] Deleting session: 74391d4c0f181c4d062cf4de6461d86 from ribs_collection and other associated tables
      [Wed Mar 20 17:40:29 2013] Updating caps schema pcd_meta to 2 if earlier version is less than 2
      [Wed Mar 20 17:40:30 2013] ..
      [Wed Mar 20 17:40:30 2013] Removing content of Product : Adobe CSI CS4, Version : 1.0.1
      [Wed Mar 20 17:40:30 2013] Ex: Incorrect number of bindings supplied. The current statement uses 1, and there are 38 supplied.
      [Wed Mar 20 17:40:30 2013] ERROR. Refer log at: C:\Users\ADMINI~1\AppData\Local\Temp\Adobe Creative Suite Cleaner Tool.log
      

       

      I reboot the computer, check add remove program, cs4 web standard is still here, and I can still launch the applications like nothing happened...

      but at this point if I try to manually uninstall (with add/remove program) i get an error message saying "cirtical errors during installation: program installation database is incorrect, reinstall from original support" (maybe not accurate as it's in french)

       

      same thing if i run manually the cleaner tool and go through the dialog.

       

      I don't know what else I can do, I've already spent a couple of hours with this issue.

       

      Any help / suggestion would be appreciated, thanks.