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Licensing for this product has stopped working Error 150:30

Dec 6, 2009 6:35 PM

I had CS4 installed and running on Leopard before I had my laptop stolen.

I bought another macbook and backed up everything from my time machine. Unfortunately my CS4 didn't get saved. Naturally I tried installing CS4 again. I installed everything, only this time, on Snow Leopard. After it was done installing, I get an error message stating "Licensing for this product has stopped working"

I tried the licensing repair script from adobe. The thing is, the "Flexnet Service" folders are not there in the first place. They are missing completely, both from Application Support folder and the Preferences folder in the "Library" folder.

So now I am at a loss. No Flexnet folders meaning I do not have all the licensing folders, no wonder my CS4 is not working. I tried reinstalling many times but Flexnet stuff does not get installed. I am wondering what the problem is.

Much help is appreciated.

 
Replies
  • Currently Being Moderated
    Dec 8, 2009 7:30 AM   in reply to ottomated

    Hello,

     

    Hope you could find this helpful...

     

    1) Uninstall ALL Adobe products.
    2) MAKE A BACKUP!
    3) Delete all references to Adobe and FLEXnet in /Library /System /Users
         (To do this execute: 
          sudo find /Library /System /Users  -name "FLEXnet*" -exec rm -rf {} \; -prune
          sudo find /Library /System /Users  -name "FLEXnet*" -exec rm -rf {} \; -prune
        )
    4) Run disk utility and run "repair permissions" on the disk.
    5) Reboot. (Maybe not needed, but for good measure, you might as well.)
    6) Re-install the Adobe products.
    7) Re-enter the license numbers.

     
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  • Currently Being Moderated
    Dec 8, 2009 7:32 AM   in reply to ottomated

    You can also try this one....

     

    Do one or more of the following solutions. Note, Adobe Trial Software that displays the error can not be restored to run.

    Solution 1: Run the License Repair Tool


     

    1. Close any Adobe applications.
    2. Download the License Repair Tool:
      www.adobe.com/support/contact/licensing.html
    3. Run the License Service Update.
      1. Double click the LicenseRecovery111.dmg
      2. Double click the LicenseRecoveryLauncher.app.
      3. Enter your administrator username and password when prompted and click OK.
      4. Follow the on-screen instructions.
    4. Start your Adobe application(s).

    Important: The patch applies to Creative Suite 3 or 4 products, Acrobat 8 or 9, Photoshop Elements 6 or 8, Director and Technical Communication Suite.  If your issue was not resolved on the first attempt, run the patch again and enter option 0, when prompted to do so.

    Solution 2: Delete the FLEXnet Publisher preferences folder


     

    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    1. Quit all Adobe applications.
    2. On your startup disk, locate and rename, or copy to the desktop and then delete, the following folder:
      /Library/Preferences/FLEXnet Publisher/
    3. Start your Adobe application(s).

    Solution 3: Repair Disk Permissions


     

    1. Launch the Apple Disk Utility:
      /Applications/Utilities/Disk Utility.app
    2. Select your startup disk.
    3. Click Repair Disk Permissions.
      Note: This can take considerable time. For more information about using Disk Utility, consult Apple's website.
    4. Start your Adobe application(s).

    Solution 4: Reset your permissions on the FLEXnet Publisher licensing service folder.


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    Use the permissions instructions below to modify the permissions on the following folder on your startup disk:
    /Library/Application Support/FLEXnet Publisher/

    Solution 5: Reset your permissions on the Adobe PCD folder.


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    Use the permissions instructions below to modify the permissions on the following folder on your startup disk:
    /Library/Application Support/Adobe/Adobe PCD/

    Permissions Instructions:

    Close out of all Adobe applications. Follow the directions below to modify permissions to the folder.

    Note: This solution requires administrative privileges on your computer. You will need to provide administrative credentials.


    On Mac OS X 10.4
    1. Using Finder, navigate to the folder to be modified.
    2. Control+Click the folder, and then select Get Info.
    3. Expand the Ownership & Permissions section.
    4. Click the Details option to show the various owner and group options.
    5. Verify that you have Read & Write permissions.
    6. Click the lock icon next to the Owner field, choose yourself as the Owner, type in your administrator username and password when prompted, and click OK.
    7. Change the Owner to system.
    8. Change the Permission to Read & Write for Owner.
    9. Click Apply To Enclosed Items and click OK to the warning dialog.
    10. Type in your administrator username and password when prompted and click OK.
    11. Close the Get Info dialog box.
    12. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.
    On Mac OS X 10.5
    1. Using Finder, navigate to the folder to be modified.
    2. Control+Click on the folder, and then select Get Info.
    3. Expand the Sharing & Permissions section.
    4. Click on the Details option to show the various owner and group options.
    5. Click the lock icon in the lower right corner. Type in your administrator username and password when prompted and click OK.
    6. Change your username to have Read & Write permissions.
    7. Change admin to have Read & Write permissions.
    8. Change Everyone to have Read & Write permissions.
    9. Click the Gear icon and select Apply To Enclosed Item.
    10. Close the Get Info dialog box.
    11. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

    Solution 6: Remove the SQLite journaling file.


    Important: The path listed below refers to the Library folder that lives just inside your startup disk, not the Library folder inside your user home folder!

    The journaling file exists only under specific circumstances where a client is accessing the database file with certain options enabled. If the file does not exist, continue to the next solution.

    1. Using Finder, navigate to:
      /Library/Application Support/Adobe/Adobe PCD/cache
    2. If present, delete cache.db-journal.
    3. Launch Adobe Acrobat 9 or an Adobe Creative Suite 4 product.

    Solution 7: (Acrobat 9 only) Reinstall on a non-case-sensitive file system.


    Adobe applications are not supported on an OS formatted with a case-sensitive file system. If you attempt to install an Adobe application on a case sensitive volume such as a UFS, HFS+ case sensitive (HFSX) or SMB formatted drive, you get an error that the file system of the setup drive is not supported. Only Acrobat 9 doesn't display such error message and allows you to install the application, but attempting to launch Acrobat 9 results in the error "Licensing for this product has stopped working (error code 130:9)." The drive needs to be reformatted to a non-case-sensitive file system.

    To check if MAC OS X is formatted with a case-sensitive file system :

    1. From the Apple menu select About this Mac.
    2. Click More Info and under Hardware select Serial-ATA.
    3. Select the drive Acrobat 9 has been installed on and check the file system in the list. Note if the file system is case sensitive.

    Alternatively, use the Disk Utility to check the file system:

    1. From Applications > Utilities, launch the Disk Utility
    2. Select the disk Acrobat is installed on and check its format.

    Solution 8: Contact Adobe Technical Support


    Adobe Technical Support can obtain logs from your machine to determine additional information about the failure. Contact Adobe Technical Support if the information provided has not helped to resolve your issue.

    Additional Information


    The Flexnet folders/files required to run Adobe applications can get corrupted, or have permission settings problems, if moved from one machine to another, or through a system restore from Time Machine. Flexnet service licensing failures can't be resolved by re-installating the appliaction, nor will the Adobe CS3 or CS4 Clean Scripts solve this problem. If permissions issues prevented the FLEXnet licensing service from launching, accessing its data, or communicating with Adobe processes, the licensing failure is expected.

    Links to similar documents
     
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  • Currently Being Moderated
    Aug 18, 2011 7:46 AM   in reply to ottomated

    I have encountered a similar problem. After upgrading to MAc OSX 10.7 (LION) non of my CS4 applications work. I get the 150:30 error and cannot find any FlexNet Publisher files anywhere including the hidden library files. I've downloaded the license repair tool and tried to launch it. It states it needs POWER PC to run, which 10.7 does not support. I've been working with Tech support but they keep telling me to run the license repair app which DOES NOT WORK! At the end of my rope here!!!

     
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  • Currently Being Moderated
    Aug 31, 2011 1:58 AM   in reply to ottomated

    Same here. I have transfered my complete hard drive to my new Mac (running Lion) with Migration Assistant. Everything worked flawlessly, but when I try to open an Adobe program I get the 150:30 error. I already deleted the Flexnet folder, tried to run the Repair Program just to be told that it needs a PowerPC to run.

     

    The funny thing is that every other software is running fine on the new system.

     
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  • Currently Being Moderated
    Sep 1, 2011 7:48 AM   in reply to Dorian Roy

    Might help?  Adobe recently published a list of known issues with Creative Suite (CS3, CS4, CS5, CS5.5) and Mac OS 10.7 Lion... see this other forum post:

     

    http://forums.adobe.com/message/3896217#3896217

     
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  • Currently Being Moderated
    Sep 1, 2011 8:29 AM   in reply to ProDesignTools

    Thanks, but there is no solution for the 150:30 problem in this thread

     
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  • Currently Being Moderated
    Sep 4, 2011 3:32 AM   in reply to Dorian Roy

    I have the same issue.

     

    Photoshop CS4 was running fine on Lion but after a Time Machine restore it is showing the same error. I've tried repairing permissions and the repair tool says it's PowerPC only so not sure what to do. I've tried calling Adobe's activation hotline but they say I need to call back tomorrow when their Technical Support is open.

     

    For some of us, the working week starts Sunday. So much for paid/licensed software – pirates are able to run their software with less hassle!

     
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  • Currently Being Moderated
    Sep 4, 2011 11:35 AM   in reply to designedgraphics

    I couldn't find a solution online and didn't have the patience to wait to call Technical Support tomorrow when they are working so I tried uninstalling and then installing again. Photoshop is working now.

     
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  • Currently Being Moderated
    Sep 4, 2011 11:50 AM   in reply to designedgraphics

    I had the same problem and I finally deleted and reinstalled CS4. It worked! I still don't have a flexnet publisher anywhere on my computer, but it works!

     
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  • Currently Being Moderated
    May 14, 2012 9:54 AM   in reply to Linda.stauffer

    had the same problem here with PSE 8 after system recovery from time machine backup. I also updated to Lion couple of month ago. I also tried all of the listed solutions on the adobe support pages but none of them worked. The folder FLEXNet_Publisher in the systems hard drives folder Preferences, which it says to be deleted does not exist and was only found in the application support folder. I also tried all of the other solutions listed on this page: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac- os.html  and had more or less the same problems, it did not work.

     

    I found the following solution myself by doing this:

     

    go to the folder [hard drive]/Library/Application Support/FlexNet Publisher and make a copy of this folder

    then go to the folder [hard drive]/Library/Preferences and paste this copied folder there.

     

    Then try again to start your application and now it should show you the licenceregistry window. Type in your serial number and confirm. Then the application starts and runs properly. So it was on my system.

     
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  • Currently Being Moderated
    May 21, 2012 9:11 AM   in reply to steffelchenk

    steffelchenk;

     

    Your method worked for me, thank you. I had tried everything else, too.

     
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  • Currently Being Moderated
    May 21, 2012 9:58 AM   in reply to trwillson

    @trwillson,

     

    hope it still works after restarting your computer. I unfortunately had to experience, that after restart the problem appeared again. So I deleteted the FLEXNet_Publisher folder from my systems library folder and copied it again from the application support folder. Seems there is something else wrong, or one of the registry files is damaged. But you can use this solution everytime, and it's not taking so much time to delete and copy a folder, to get the application running. Maybe one day there is a solution that works!

     
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  • Currently Being Moderated
    May 21, 2012 10:01 AM   in reply to steffelchenk

    steffelchenk;

     

    OK but no registry as I'm on Mac OS X Lion where a restart is unlikely to change anything. It's the home computer and I'm at work but I'll try it later.

     

    Thanks again.

     
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  • Currently Being Moderated
    May 21, 2012 5:43 PM   in reply to trwillson

    Shows you what I know. Restart brought the problem back. So I thought I'd build a script that I could just double click to copy the directory. It copies the directory but does not fix the problem. When I use the Finder to copy the directory (and authenticate as an admin) then it works. And it's only good for one run of the application. On the second run the problem returns.

     

    Beautiful.

     

    And why do I use CS4? That was the last version of Adobe Soundbooth that was included in the Creative Suite.

     

    Just beautiful.

     
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  • Currently Being Moderated
    May 21, 2012 6:17 PM   in reply to trwillson

    Note actually there's a Creative Suite 5 version of Soundbooth as well; Audition replaced it in CS5.5 circa April 2011.

     
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  • Currently Being Moderated
    May 21, 2012 6:35 PM   in reply to ProDesignTools

    Right. But I purchased Creative Suite which originally included Soundbooth. When I upgraded to CS5 Creative Suite: gone. You have to buy it separately.

     
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  • Currently Being Moderated
    May 23, 2012 9:06 AM   in reply to trwillson

    There's more. Just copying the folder (again, the is Mac OS X Lion) isn't enough. I had to delete the /Library/Preferences/FLEXnet Publisher/ folder. Start Soundbooth and get two errors. The first one says "Licensing for the product has stopped working." and includes the 150:30 error. Click OK. The second one says, "Your license could not be validated. Soundbooth must now shut down." Click OK.  THEN copy /Library/Application Support/FLEXnet Publisher/ to /Library/Preferences/.

     

    This solution worked two straight times!

     
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  • Currently Being Moderated
    May 23, 2012 10:11 AM   in reply to trwillson

    I don't use Soundbooth and always get only the 150:30 error. Tried to follow your steps, but I still can start PSE 8 only one time, then I have to delete and copy the folders again.

     
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  • Currently Being Moderated
    May 23, 2012 10:14 AM   in reply to steffelchenk

    Sorry. What I meant was the entire gyration worked two straight times. I have to do that with every start of Soundbooth.

     
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  • Currently Being Moderated
    Jun 19, 2012 1:27 AM   in reply to trwillson

    I finally deleted all PSE applications, including CS4 (that always worked fine) and installed PSE8 again. Now the 150:30 error appears not any longer. I was not sure about doing this, because I somewhere red, that PSE8 can't reinstalled anymore on a 64bit system, because it was made for 32bit and all the fixing updates are missing. Gave it a try anyway because it sucked too much, alwasy to delete and copy folders to get the app started. Now the problem seems to solved.

     
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  • Currently Being Moderated
    Jul 31, 2012 9:00 PM   in reply to Khaye2728

    I ran into this issue after restoring from a Time Machine backup.

     

    What worked for me was to delete the FLEXnet Publisher preferences folder (Solution 2) and then launch Adobe Acrobat 9 and not a Creative Suite 4 application. After that all the CS applications started up fine.

     
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  • Currently Being Moderated
    Aug 4, 2012 12:21 AM   in reply to ottomated

    Here's the situation. Failed Hard drive. Installed new HD. Installed Lion 10.7.x. Restored system from Time Machine Backup.

    **** NOW **** Adobe Licence error issue, Error 150:30

     

    Found this solution (detailed below) on another forum (CNET) - Not here on Adobe Systems Forum of course - hmmm - tried all the other fixes. None worked. The one BELOW did work. Hope this helps anyone dealing with the same issue as me.

     

    1. Download the mac License Recovery App from here (whcih does NOT natively run in Lion OS):

    http://www.adobe.com/support/contact/licensing_download_eula.html

     

    2. Use Terminal App (in Applications/Utilities) to locate and run the "install_fnp.sh" file in "LicenseRecovery/mac_install_11.6.1" inside the DMG.

     

    Note: You'll need to know some basic Unix commands to navigate to the folder (i.e. change directory which is "cd folder_name/sub_folder_name/" and "List files" which is "ls"

     

    3. Once you are in the folder LicenseRecovery/mac-install_11.6.1/ you will see a file called "install_fnp.sh" . To run a sh file in theTerminal App, type "sudo sh install_fnp.sh"

     

    4. Enter your password at the sudo warning and the script should take care of the rest.

     

    5. Open any CS4 app and your back to work!

     

    Again, this is what worked for me so it may not work for you, but the 150:30 tells me that the license service isn't working, odds are because something used to require rosetta to install.

     

    Message was edited by: 509tyler: Original post here: http://forums.cnet.com/7723-6126_102-537411/photoshop-cs4-doesn-t-work -with-lion/ by Prince_Mishkin - 9/2/11 12:12 PM In Reply to: Photoshop CS4 doesn't work with Lion by AlAlcorn

     
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  • Currently Being Moderated
    Aug 4, 2012 3:44 PM   in reply to ottomated

    Indesign cs3 licensing has stopped working ...  *** SAME ISSUE AS ABOVE ***

     

    I have InDsign CS3 from my Design Standard Suite (which did not come with my CS4 Web Premium Suite when I upgraded) and needed to do the same thing as listed above to get InDesign CS3 to run....

     

    With the exception of running the "sudo sh install" for the file in "mac_install_lucknow" folder. Once I did so, then ID CS3 loaded without the license warning.

     

    Peace out.

     
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  • Currently Being Moderated
    Aug 24, 2012 12:54 AM   in reply to 509tyler

    Just had to do a system recovery from Time Machine Backup and had to do the same thing again. Glad I documented this here!

     
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  • Currently Being Moderated
    Sep 23, 2012 9:59 AM   in reply to 509tyler

    I needed to do this three times, within the mac_install_lima and the mac_install_lucknow directories, but it worked like a charm. I could kiss you, thanks!!

     
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  • Currently Being Moderated
    Sep 23, 2012 8:11 PM   in reply to Jolaedana

    Great! Glad someone found this useful!

     
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  • Currently Being Moderated
    Apr 12, 2013 1:23 AM   in reply to ottomated

    Hi all, I don't know if anyone else is still having these issues when trying to install CS4 on a recent iOS version but I am. I seem to be able to install the product fine but when I try to run illustrator I get the error:

     

    Licensing for this product has stopped working

     

    Error: 5

     

    All the other programs (Bridge,Extension Manager) bundled with CS4 work fine.

    I am running OS X 10.8.3 and have tried every solution posted in this forum.

    Any help or advice would be great.

    thanks!

     
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  • Currently Being Moderated
    Nov 7, 2013 3:49 AM   in reply to ottomated

    This is completely unacceptable. As a legal purchaser and registered user of Photoshop Elements for the Mac, I can't use my software. The procedure to fix this is ridiculously difficult. I did not buy an Adobe product because I wanted to follow a complicated eight-step process to restore the license that I legally purchased. I could not possibly be more disappointed with Adobe and this service.

     
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  • Currently Being Moderated
    Nov 7, 2013 6:03 AM   in reply to Purchaser

    I've just upgraded to OS 10.9 Mavericks and tried to reinstall my licensed Photoshop CS5 but got an error that my licence was invalid. Customer Service were unable to help and told me that Adobe no longer support older versions of their software and offered to transfer me to another department in order to upgrade. Not acceptable but don't have much choice than to use their software.

     
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  • Currently Being Moderated
    Nov 7, 2013 6:55 AM   in reply to designedgraphics

    Photoshop CS5 was tested on Mac OS X 10.9 Mavericks...  So it sounds like your validation issue is due to changing out the operating system rather than a software incompatibility.

     

    Meaning, the program thinks you're trying to activate on a new machine because the environment is different...  But your previous activation is invalid because that setup no longer exists. 

     

    Ideally, you'd use the Help > Deactivate menu item before upgrading, to avoid this issue entirely.

     

    But Adobe should be able to reset your license activation count to zero (in their database) if you request it; at least they have been able to in the past.

     
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  • Currently Being Moderated
    Nov 7, 2013 7:11 AM   in reply to ProDesignTools

    Thanks for your reply.

     

    The Customer Service rep. I spoke to specifically told me not to deactivate the previous installation. I still have PS CS5 installed, activated and working on an external disk that I cloned before making a clean install of OS 10.9 Mavericks. They also said that my serial wasn't activated which doesn't make any sense. :?

     

    I can try deactivating but if it doesn't work it means I'll have no working Photoshop, not that booting off an external disk is really a working solution.

     
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  • Currently Being Moderated
    Nov 7, 2013 7:44 AM   in reply to designedgraphics

    Technically speaking, there should never be any harm in performing a manual deactivation of an Adobe product, because it will free up a slot your two allowed systems that can be reactivated at any time (on the same computer or another).

     

    Having a cloned version is fine but that won't have a computer to run and activate on until you restore that image to some machine. 

     

    If the hardware or o/s is different after an upgrade, then Adobe may sense that as a "new" activation and thus run you out of your count.

     

    Requesting that the activation count be reset to zero should not hurt either, because then effectively you will be starting from scratch and choosing which two computers you want to reactivate anew, enter SN, etc.

     
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  • Currently Being Moderated
    Nov 8, 2013 12:08 AM   in reply to ProDesignTools

    Thanks again for your help.

     

    Before deactivating I thought I'd try installing again (after repairing permissions and deleting 'FLEXnet Publisher' folder) and noted that the installed PS is the extended version. :? I'm using the same installer as before and fairly sure my licence is for the standard PS and not extended.

     

    How can I make sure the standard version is being installed?

     
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  • Currently Being Moderated
    Nov 8, 2013 6:49 AM   in reply to designedgraphics

    Sure, glad to help.  When you install Photoshop CS, it's always the Extended version (free trial)...  It's when you put in your license key that the software becomes standard (turning features off) or not.

     

    Starting with Photoshop CC, all versions are Extended.

     
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