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A12E5 --  Ugh!

Nov 29, 2013 12:40 PM

I am a paying customer of Creative Cloud.  Using Windows 7. 


I kept getting an error message when updating Creative Cloud applicaiton manager (A12E5).  Reading through these forums I unistalled everything and even used Adobe CC Cleaner to get rid of everything.  I still get the same error message when installing.


I have also tried renaming the folder under C:\Program Files (x86)\Common Files\Adobe\OOBE


Same error message. 


I have also tried installing in safe mode.


Same error message.


I now cannot use any of the programs I paid for.  This sucks.

  • Currently Being Moderated
    Nov 29, 2013 1:29 PM   in reply to vegascoop2

    Hi Vegascoop2,

    Please refer to the following forum thread on error code A12E5.


    Hope this helps.

    Please let me know in case of any problem.



    Sumit Singh

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