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Acrobat XI Pro installation failed

Nov 27, 2013 8:26 PM

MacBook Pro 13" Retina

OSX 10.8.5

3 GHz Intel Core i7

8 GB 1600 MHz DDR3


Used Akamai NetSession Interface.


Downloaded from Adobe website. After download, clicked on installer, entered serial number, quickly went through installing until right at the end: "THE INSTALLATION FAILED: Installer encountered an error that caused installation to fail. Contact manufacturer." Part of the message cut-off abruptly.


Then, it appeared that the installation did occur but when I opened the software the interface didn't look "smooth." Then almost immediately software update stated Acrobat XI Pro 11.0.04 was available for download, but computer wouldn't allow it to be installed citing error on initial problem. I uninstalled XI Pro and tried to download again from Adobe website but the window instantly opened for Akamai and said download complete. The same problem occured when I tried to install again, with the same error message.


  • Currently Being Moderated
    Dec 3, 2013 7:44 AM   in reply to Anish Kumar

    Those links are not helpful. I was installing Acrobat XI on my work MacBook Pro. I spent an hour online following the chat advice of Adobe support for the same exact issue, same error message. I repaired disk privileges, ran the installer 2-3 times, etc. Each time, "Installation the manufacturer." Finally, I was instructed to "create a new admin account, restart your computer  and do safeboot and reinstall Acrobat XI." Holy s**t, Batman! Then it dawned on me, I recalled getting a similar error when I installed Acrobat X on my personal MacBook Pro. Sure enough, now, just as then, I checked my applictions folder. The installation had not failed. The installer had indeed created the XI folder and installed the app. When Acrobat launched, it was in trial mode. So I just had to re-enter the license key (which the installer program asked for, too).


    The problem is with the installer program. What's confusing is the instruction "contact the software manufacturer." That should tell you something -- Adobe probably farmed out the installer, and the programmer(s) didn't bother to debug and fully test the installer scripts. Those fools didn't even bother to re-write the error message. I mean, if I am going to build an installer for a customer, you can bet I'd put the customer's name in the message instaed of some ubiquitous phrase such as "contact the software manufacturer for assistance." They didn't even see that the phrase "There were errors with the installation. You may want to try i" does not fully display in the window. Adobe prices Acrobat Pro at over $400 US. For that price, users should get an error-free installer. So, now that you're aware of the problem, Adobe, fix it!


    Acrobat install failed.jpg

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    Dec 17, 2013 9:53 PM   in reply to bill615

    I just upgraded to XI and had these same problems. Pretty sad for the price charged but not totally surprising considering all the update packages with v9 that left me uninstalling and reinstalling that one just because it had "changed" since installation. Mine has ended up installed an working (I assume) as it did for #merverkderliebe. Exact same messages and same result.

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    Jan 22, 2014 5:49 AM   in reply to merverkderliebe

    I've just tried to install XI and had exactly the same problems with regards to 'The installation failed' etc.  I've tried various suggestions including enabling root access but to no avail.


    Has anybody found a solution or workaround to this?


    Very poor effort on the behalf of Adobe!

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  • Currently Being Moderated
    Jan 22, 2014 7:25 AM   in reply to NormTKD

    Two factors that typically cause problems with installations is not being logged in as the administrator and having anti-virus active. The other problem that may show up is Acrobat-OS compatibility issues. For instance, AA XI does not run on VISTA, but does run on XP, 7 and 8 versions of WIndows. There may be similar issues on a MAC.

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