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mikenyc
Currently Being Moderated

Adobe Revel Clear Cache on iPhone iOS 7

Oct 23, 2013 10:25 AM

Tags: #iphone #space #disk #cache #revel

I've been trying to upload the photos from my iPhone to Revel, but I keep running out of space on my iPhone 4S. The app is taking up 6.8 GBs on my photo, and it continues to go up when I upload photos from my iPhone.  I attempted to use the "Clear Cache" option but it does not affect the amount of space being used by Revel.  I have also deleted the app and redownloaded it, and while it does free up the space, Revel redownloads every image again to my phone while it starts to sync again, eventually taking up the reamining space again and stopping me from uploading the rest of my photos.

 

I'd really like to be able to figure out a way to restrict Revel from taking up so much space on my phones hard drive, as the whole point of using this service was to save space on my phone while also having access to all my photos from any device.

 

Any advice would be greatly appreciated!

 
Replies
  • Currently Being Moderated
    Oct 23, 2013 9:09 AM   in reply to mikenyc

    Are you still in the upload process? Full sized versions of the files that you requested to upload will not be deleted until they have completed uploading. Once all of your photos are uploaded, you can clear the cache and should reclaim the space that the full sized files used while uploading. The app and  thumbnails will remain and continue to use space (these are small files), but the full sized files and large preview files will be deleted. If your space goes below 500 MB free space, the cache will clear automatically.

     

    Pattie

     
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  • Currently Being Moderated
    Oct 23, 2013 9:41 AM   in reply to mikenyc

    Mike-

     

    You can clear the cache yourself anytime, but it will not clear the files that have not completed uploading. You could try uploading a smaller batch at a time. Once you get the bulk of your photos in, the incremental daily uploads should be painless. You can still clear the cache periodically if you feel you need to free up some space. I only do it about once a month on my phone. 

     

    If you have huge amounts of files to upload, you also have the option of using adoberevel.com. You can drag and drop large quantities of photos into a library or album in revel and just walk away while it does the job. No cache issues.

     

    Do you have more than one account? The account associated with the same email you use in this forum has one library with only one photo in it as far as I can tell. I want to be certain that you don't have some account issues since you said you have uploaded many photos and I only detect one. When you delete the app, all pending uploads are cancelled.  Just because the thumbnail shows up when you ask for upload, does not mean that the file has completed the sync. You can tap on the cloud icon from library view to see the progress of a requested upload.

     

    Pattie

     
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