Skip navigation
gc_06
Currently Being Moderated

flash player plugin 11-9-900-117.exe (firefox)

Oct 29, 2013 10:39 PM

Tags: #windows_7 #flash_player_11

Stop This

 

The exception software exception (0xc0000710) occurred in the application at location 0x770ea389.lick ok to terminate program.

 

please email me the fix. [email address removed]

gc schowflash vierer error1.jpg

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 21, 2013 11:51 AM   in reply to gc_06

    Do these crashes occur anytime you view Flash content, or just certain sites?  Does it occur when you visit this page:

     

    Flash Player Version (http://adobe.ly/wNzNAu)

     

    I suspect you'll need to revert to a previous version of Flash Player until we can figure out what's going on here.  Before doing so, please visit "about:plugins" and "about:support" in Firefox's address bar and copy/paste the results into a forum reply.

     

    We'd also like to know what anti-virus, anti-malware, privacy or save flash video utilities you might be running and what versions

     

    Once done, you can uninstall Flash Player and then reinstall using the installer found here:

     

    Where can I find direct downloads of Flash Player 11.7 for Windows or Macintosh?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 22, 2013 10:52 AM   in reply to gc_06

    Chris is right. You will need to downgrade to an older version of Flash Player like 11.8. This error appears only when you have Firefox 24 (newest version of Firefox) and Flash Player 11.9 together. But, I have a computer with Vista on it (Firefox 24 & Flash 11.9) and this error does not appear.

     

    Downgrade to an older version by visiting the Adobe Archive page - http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html. Or here's a good post with screenshots guiding you from start to finish - http://www.fixnowsupport.com/3/post/2013/10/fix-flash-player-plugin-er ror-0xc0000710-in-firefox.html

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 22, 2013 1:24 PM   in reply to park_marv

    I also was trying to install older version of Flash Player 11.7 or 8 using Firefox as my browser because I cannot view certain videos on CNN's Watch More site.I read that uninstalling 11.9 and installing older version might help but it doesn't allow me to so this.How do u get older versions to install?

     

    Also on CNN 's "Watch More" a collection of 2 minute videos,i get audio but no video and my flash is updated? It is only on this site that i cannot view.if i go to any other news site like MSNBC,i have no problems viewing videos.What would be causing this and getting earlier versions of Flash player help??

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 22, 2013 1:50 PM   in reply to bigalster

    @bigalster -

     

    To help troubleshoot we'll need the following system information:

     

     

    When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

     

    Flash Player 11.7 should work here, so I would definitely recommend verifying you are on this release by visiting the Flash Player Version page.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 22, 2013 4:54 PM   in reply to Chris Campbell

    Thx Chris for getting back to me. I am running a PC 32-bit system on XP using 24.o version of Mozilla Firefox.The flash version is 11.9.900.117  . Here are details on  my machine>>>>>>

    The specific CNN site and URL >>>>http://www.cnn.com/video/data/2.0/video/us/2013/10/22/tsr-pkg-airliner s-almost-collide-lawrence.cnn.html <<<<

    Note that at this site there are a series of 2-minute videos all of which i cannot get video.Audio is fine. Strangely enough within CNN other sites and places i can get video.

     

     

    system Information
    ------------------
    Time of this report: 10/22/2013, 19:45:17
           Machine name: AL-2EE23B0BE121
       Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
               Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
           System Model: 8258HBU
                   BIOS: Phoenix - AwardBIOS v6.00PG
              Processor: AMD Athlon(tm) 64 Processor 3200+,  MMX,  3DNow, ~2.2GHz
                 Memory: 1984MB RAM
              Page File: 880MB used, 2996MB available
            Windows Dir: D:\WINDOWS
        DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
         DxDiag Version: 5.03.2600.5512 32bit Unicode

     

    ------------DxDiag Notes
    ------------
      DirectX Files Tab: No problems found.
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Music Tab: No problems found.
              Input Tab: No problems found.
            Network Tab: No problems found.

     

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (n/a)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

     

    ---------------
    Display Devices
    ---------------
            Card name: VIA/S3G UniChrome Pro IGP
         Manufacturer: VIA/S3G
            Chip type: VIA/S3G UniChrome Pro IGP
             DAC type: Internal
           Device Key: Enum\PCI\VEN_1106&DEV_3108&SUBSYS_100817AA&REV_01
       Display Memory: 64.0 MB
         Current Mode: 1280 x 1024 (32 bit) (75Hz)
              Monitor: Plug and Play Monitor
      Monitor Max Res: 1600,1200
          Driver Name: vtdisp.dll
       Driver Version: 6.14.0010.0364 (English)

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 23, 2013 8:55 AM   in reply to bigalster

    Do you know if VIA has an updated video driver for your computer?  If so I'd recommend updating it if possible.

     

    Here are a couple of additional things I'd try:

     

    1. Disable Flash Player hardware acceleration

     

    How do I disable or enable hardware acceleration?

     

    2. Revert back to Flash Player 11.7

     

    Where can I find direct downloads of Flash Player 11.7 for Windows or Macintosh?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 23, 2013 1:11 PM   in reply to Chris Campbell

    Chris,now you lost me. I noticed on that CNN URL and page in their video player when that the flash player acceleration check-box is checked off but is grayed out,i cannot access it. Is that what u mean? I need some simple steps as to where and what i do to get to my Falsh Player? Where is this(please provide step by step as to how to arrive there)

     

    As fas as reverting to earlier version of Flash player 11,7 or 8, when i attempted to do thia it booted me out or indicated that i couldn't do this that there was the latest version of Flash player available.

     

    Please help:)

     

     

    Hold on Chris, i remmebered that page followed your instructions on the Flash Player Page,right-clicked and then to Settins and presto unchecked the hardware accelerator box,here it wasn't greyed out as in the CNN Video Player.I then tried the CNN site that had the videos and presto i could finally view them.I owe you big time Chris. Many thanks for your kind help.Perhaps this can help others.

     

    Message was edited by: bigalster

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 23, 2013 1:56 PM   in reply to bigalster

    Ok, it's possible that your video driver just doesn't support hardware acceleartion.  This would make this checkbox disabled.

     

    For reverting, is it the installer that is blocking you?  If so, can you uninstall first using this stand alone installer?

     

    http://download.macromedia.com/get/flashplayer/current/support/uninsta ll_flash_player.exe

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 23, 2013 2:20 PM   in reply to Chris Campbell

    Chris you did read my edited comment above? Your first solution worked like a charm FYI

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 23, 2013 2:49 PM   in reply to bigalster

    Excellent!  I hadn't seen the edit but glad to hear that worked for you.

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 29, 2013 11:57 AM   in reply to Chris Campbell

    This same problem exists w/Firefox 25 on  both my 32-bit tower (Gigabyte video board) & 64-bit laptop (Intel HD Graphics). Turning off hdwe accel stops it.

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 29, 2013 4:10 PM   in reply to Ragnar

    @Ragnar - Are you getting the crash shown in the original posts screenshot?  If so, would you be willing to do a short desktop sharing session with us so we can take a look at your machine?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 29, 2013 10:41 PM   in reply to Chris Campbell

    Sure. We'll have to set up an appt. I'm in the Mountain time zone.  Here's a screen dump of the error db:

    Flash crash.gif

    This is the Intel driver on my ASUS U50F laptop. Haven't done a remote sess. w/this machine. Let me know the procedure. BTW, the bug is Firefox specific: It does not happen with the new MSIE 11. Please reply to [email address removed]

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 29, 2013 11:17 PM   in reply to Ragnar

    I have that same problem Chris what do I do? I am kind of confused reading this information.

    I started having this problem on the weekend. I have Firefox 25 with Windows 7 64 bit operating system

    error message.PNG

    I don't know how to fix this. I have never had a problem with adobe and firefox. I can still play video. I want to fix this though.

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Oct 30, 2013 3:48 PM   in reply to puglove04

    Thanks guys.  Please email me (ccampbel@adobe.com) and we'll setup a time to do a desktop sharing session.

     

    @puglove04 - Does disabling hardware acceleration make any difference for you?

     

    How do I disable or enable hardware acceleration?

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 1, 2013 11:50 PM   in reply to Chris Campbell

    Chris, I'm now running 11-9-900-117 on my 32-bit Win 7 tower (Gigabyte

    MOBO & vid board, 3G Prescott Pentium III) without the crash happening.

    I'll try it on the 64-bit ASUS laptop (Intel video) in the morning and

    see if disabling hardware acceleration has any effect.

     

    Helge

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points