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Mac OS X Mavericks compatibility update for AE CC

Oct 20, 2013 12:10 PM

When can we expect a Mavericks compatibility update for AE CC and the CC suite of apps?

 
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  • Currently Being Moderated
    Oct 20, 2013 12:11 PM   in reply to Romanesco.S

    by the time the operating system is released

     
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  • Currently Being Moderated
    Oct 20, 2013 2:41 PM   in reply to Romanesco.S

    We always provide manual downloads for updates.

     
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  • Currently Being Moderated
    Oct 20, 2013 4:41 PM   in reply to Romanesco.S

    I was referring to After Effects updates. You'd need to ask the Photoshop team about their updates.

     
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  • Currently Being Moderated
    Oct 20, 2013 5:15 PM   in reply to Romanesco.S

    No.

     

    See this page for links to manual downloads for our most recent update for examples:

    http://blogs.adobe.com/aftereffects/2013/10/after-effects-cs6-11-0-3-b ug-fix-update-mac-os-x-v10-9-mavericks.html

     
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  • Currently Being Moderated
    Oct 22, 2013 6:30 AM   in reply to Todd_Kopriva

    We have just released a fix for the After Effects CC (12.0) crash on Mac OS X v10.9 (Mavericks):

    http://adobe.ly/AE_CC_1201_Mavericks

     

    IMPORTANT: The After Effects CC (12.0.1) update fixes a crash on Mac OS X (v10.9). There is no need to install this update on any other operating system. After Effects CC (12.1) is coming soon for all operating systems and includes this same fix plus many more features and bug fixes.

     

    Be sure that you are signed in and have activated the software—i.e., ensure that you are not running After Effects in free trial mode. The update will not work if you are running the application in trial mode.

     

    This update is only available as a manual download (not through the Creative Cloud automatic update mechanism) to prevent users on versions of Mac OS X other than v10.9 (Mavericks) from installing it unnecessarily.

     

    Adobe After Effects CS6 (11.0.3) was released a little while ago with this fix, plus fixes for many other crashes and bugs. Details: http://adobe.ly/AE_CS6_1103

     
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  • Currently Being Moderated
    Oct 23, 2013 10:44 AM   in reply to Romanesco.S

    Are you using the free trial version? The update will not work if you are running the application in trial mode.

     

    If you are using a paid subscription and getting this message, then sign out of Creative Cloud and then sign back in. Then try again.

     

    Also, try restarting the computer.

     

    If these steps fail, then uninstall After Effects, reinstall, and then try again.

     
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  • Currently Being Moderated
    Oct 23, 2013 10:49 AM   in reply to Romanesco.S

    > This problem is since Mountain Lion on my computer.

    Huh? I thought that we were just talking about the After Effects CC (12.0.1) update for Mavericks failing for you. What does Mountain Lion have to do with this?

     
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  • Currently Being Moderated
    Oct 23, 2013 12:00 PM   in reply to Romanesco.S

    I found that I had to run 'Adobe After Effects Render Engine' first, which asked me to agree to a license. I re-ran the patch and it worked.

     
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    Oct 23, 2013 12:07 PM   in reply to timjefferson

    Thanks for reporting what worked for you, Tim.

     
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  • Currently Being Moderated
    Oct 23, 2013 4:46 PM   in reply to Romanesco.S

    Hey guys,
    I had the same 'update failed' thing as Romanesco. I tried signing in / out, opening the Render Engine and accepting the license agreement, without success.

    Now, after restarting and repeating all of the above, when I launch the patch I get this:Screen Shot 2013-10-24 at 12.44.04 pm.png

     

    After Effects still won't open! Please help. Right now I'm considering reinstalling Mountain Lion until 12.1, if that's at all possible.

     
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  • Currently Being Moderated
    Oct 23, 2013 7:18 PM   in reply to Tess Monash

    I get the same thing as Tess. Please help Adobe.

     

    Just bought a new MacBook Pro w/ 10.9 installed tonight and signed in with Creative Cloud. So far I got Lightroom, Photoshop, Premiere Pro and Acrobat installed and working.

     

    The first time I tried to open AE it said "You can't use this version of the application "Adobe After Effects CC" with this version of OS X. You have "Adobe After Effects CC" 12.0."

     

    EDIT: I just restarted the computer and 4 app updates. Let's see if this does it...

     
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  • Currently Being Moderated
    Oct 23, 2013 7:20 PM   in reply to sciulli999

    Be sure to go through the steps that I've recommended in previous posts of mine on this thread. If you're having trouble, be sure to state exactly which of the suggested solutions you've tried.

     
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  • Currently Being Moderated
    Oct 23, 2013 7:26 PM   in reply to sciulli999

    Hey sciu,

     

    It took me about 4 frickin' hours to get AE running again!

     

    Try uninstalling After Effects CC (applications>utilities>Adobe Installers) and restart your computer.

     

    Now reinstall After Effects CC through the Creative Cloud desktop manager.

     

    If it still says your AE CC is up to date / installed, download the Creative Cloud Cleaner Tool and run it.

     

    In the top right corner of the main box is a little drop down. Select 'all' and you should have a list of all your adobe programmes pop up. Select AE CC and hit 'clean selected'. Now restart your computer again, and hopefully after that AE CC will appear as uninstalled in your Creative Cloud desktop manager.

     

    Once AE CC is reinstalled, try re-running the patch!

     

    Good luck :-)

     
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  • Currently Being Moderated
    Oct 23, 2013 8:49 PM   in reply to Todd_Kopriva

    I tried uninstalling through Applications>Utilities>Adobe Installers and then choosing After Effects. Restart and then install again and same error message.

     

    Then I tried the Cleaner Tool suggested by Tess and still I get the same error.

     
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  • Currently Being Moderated
    Oct 23, 2013 9:01 PM   in reply to sciulli999

    Got it working all! thanks.

     
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  • Currently Being Moderated
    Oct 25, 2013 6:03 AM   in reply to sciulli999

    How did you solve this problem then?

     
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  • Currently Being Moderated
    Oct 25, 2013 6:39 AM   in reply to Daniele dirkal

    I ran the Cleaner Tool like Tess suggested and then I tried to open AE again as per my message above on 10/23 8:49 PM.

     

    I was going crazy installing and re-installing so much that after I ran the Cleaner Tool I forgot to install 12.0.1.

     

    when I did that, I got it working! I'm coming from a 2011 iMac 2ith CS5.... brand new MacBook Pro with CC is flying!

     
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  • Currently Being Moderated
    Mar 7, 2014 12:12 AM   in reply to Romanesco.S

    please : AE CC error http://img.hotkm.hotkhuyenmai.com/picture/2014/03/07/hotkhuyenmai-com-sale.png

     

     

     

    tin khuyen mai

     
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  • Currently Being Moderated
    Mar 7, 2014 8:46 AM   in reply to duy hao

    You are not using the updated version. You must update to the latest version which is 12.2.1

     

    More information here.

     
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  • Currently Being Moderated
    Mar 7, 2014 8:54 AM   in reply to Szalam

    Szalam's link is broken. Here is the link for the Mavericks updates:

    http://adobe.ly/AE_CC_1201_Mavericks

     
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  • Currently Being Moderated
    Mar 7, 2014 9:09 AM   in reply to Todd_Kopriva

    Whoops! Who stole my link?

     
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  • Currently Being Moderated
    Mar 11, 2014 12:41 PM   in reply to Todd_Kopriva

    Still having issues. Installed OS 10.9.2. AE CC 12.0 will not operate, so uninstalled (via Cleaner Tool). Tried to install all recent updates (12.0.1, 12.1, 12.2 and 12.2.1) one at a time. Still get the same App Manager message - updates could not be applied. Went back to Cloud and downloaded AE CC 12.0 again (just to have it). Help?

     
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