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Adobe flash player either hangs or crashes in Firefox

Aug 27, 2013 11:36 AM

Tags: #firefox_flash_problems

Adobe flash player either hangs up the web browser Firefox or crashes within Firefox.  This has been occurring for about a year even though Firefox and the adobe flash player have been updated and upgraded many times over the last year.  Multiple crash reports have been sent to either Adobe or Firefox (I am not sure which one actually gets the crash report) but it appears someone knows about this issue since I seem to be getting more pop up boxes from Firefox now when the Windows 7 system seems to hang (no response from mouse when I try to close the Firefox browser window).  The pop up box states that Adobe flash player is not responding or in a loop so when I respond to the pop up window to cancel the task all the flash player displays in all of the open Firefox browser sessions crash.  However, if I use google chrome and the same ESPN videos that use Adobe flash player so far I have not seen the same issue of hangs or crashes.  So, is this a known issue with Adobe flash player and/or Firefox or has it just never been fixed correctly?

 

Configuration:

 

Sony VPCF2390X - I7-2760QM - 8 GB - GEForce GT 540M - 1920 X  1200 Resolution

 

Windows 7 Home  Premium Service Pack 1 -  7.1.13.1088   64-bit

 

Firefox 23.0.1

 

Adobe Flash Player 11,8,800,115

 

Message was edited by: Stingray99

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    Aug 27, 2013 3:49 PM   in reply to Stingray99

    Are both your Flash Player and Shockwave up to date?

    FirefoxScreenSnapz001.jpg

     
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  • Currently Being Moderated
    Aug 27, 2013 4:48 PM   in reply to Mike M

    I have the same problem on a computer with similar specs. I've even uninstalled, removed all the left behind stuff in the appdata and system files, and reinstalled. My virus scan is clear and my registry has no errors before and after instalation. My drivers are up to date. I'm also having trouble with games starting up as well. It all started about two days ago. Now I have to reload the page 20 times to get through a 7min video.

     
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  • Currently Being Moderated
    Aug 27, 2013 6:20 PM   in reply to Stingray99

    I want you to try something to see if it will help this.

    Copy the following (bold) text into a Notepad document (Don't use Wordpad or Word because they add formatting and it doesn't work):

     

    c:\windows\system32\cleanmgr.exe /dc /sageset: 1

    c:

    cd \

    cd c:\windows\prefetch

    del *.* /q

     

    Save it to your desktop as "clean.bat" under "All file types".

    Double click it and your Disk Cleanup will open, but not like it usually does.

    Check EVERY box in the configuration window and close it.

    Next, right click the "clean.bat" file and choose "Edit".

    When it opens is Notepad, change "sageset" to "sagerun" and save it.

    Double click it and let it run. This will do a "deep cleanup" of your hard drive. This will remove a bunch of temp files that may be affecting your browser and Flash Player.

     
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  • Currently Being Moderated
    Aug 28, 2013 1:37 AM   in reply to Mike M

    Neat trick, McBlob. Havn't seen that suggested yet. Unfortunately, it didn't work for me.

    Stingray, you're an idiot. Obviously something changed. If I knew what it was, I wouldn't be here. Also, reinstall works if the operating file have been attacked or damaged.

    Seriously though, the amount of stuff I do in a day makes it impossible for me to pinpoint the time of the change. I managed to get IE to run its plug in without incident, but there's no way I'm going to actually use it. It does however, use a different version of flash.

     

    Update: Something must have done the job. I retried in safe mode after all the different methods I've tried over the past two days, and it looks like the problem is now confined to an add on conflict. If I had to guess, I'd say there were multiple problems at the same time. Certainly more difficult to diagose to separate issues, but as long as it works I don't really what the other issue might have been. My hat is off to McBlob. I'd be willing to bet your solution shook something loose. Thx for the help.

     
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  • Currently Being Moderated
    Sep 9, 2013 7:02 AM   in reply to Stingray99

    Been having similar problems.  Mainly when visiting the bbc.co.uk web site and the trigger often seems to be an advert for Samsung.

     

    The simple fix which I have done is simply to uninstall the useless flash player.

     

    If I ever need it again I will install it and then uninstall it again afterwards.

     
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  • Currently Being Moderated
    Sep 9, 2013 10:02 AM   in reply to Nick-_-_-_-_

    Nick-_-_-_-_ wrote:

     

    Been having similar problems.  Mainly when visiting the bbc.co.uk web site and the trigger often seems to be an advert for Samsung.

     

    The simple fix which I have done is simply to uninstall the useless flash player.

     

    If I ever need it again I will install it and then uninstall it again afterwards.

    This is why I use Firefox and AdBlock with three additional plugins to block Flash Ads from ever appearing.

     
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  • Currently Being Moderated
    Sep 10, 2013 8:03 PM   in reply to Stingray99

    Just installed the newest version of Adobe Flash Player, 11.8.800.168. ADOBE CRASH. Why can't the developers make this product run? Why do forums keep telling people to check this and that to fix their computer? This is not a problem with my computer. It's a problem with Flash. There are YEARS' WORTH of complaints at different Adobe pages and Firefox pages and Chrome pages. It looks like we're in for YEARS' MORE of a hanging, crashing product that affects internet accessibility. It's the height of irresponsibility that Adobe does nothing about this.

     
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  • Currently Being Moderated
    Sep 10, 2013 8:05 PM   in reply to Mike M

    What do you do about watching video at news sites and so forth? I sometimes see advice saying just uninstall the damn thing, but that makes a lot of video inaccessible, doesn't it?

     
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  • Currently Being Moderated
    Sep 10, 2013 8:16 PM   in reply to TalkBack101

    TalkBack101 wrote:

     

    Just installed the newest version of Adobe Flash Player, 11.8.800.168. ADOBE CRASH. Why can't the developers make this product run? Why do forums keep telling people to check this and that to fix their computer? This is not a problem with my computer. It's a problem with Flash. There are YEARS' WORTH of complaints at different Adobe pages and Firefox pages and Chrome pages. It looks like we're in for YEARS' MORE of a hanging, crashing product that affects internet accessibility. It's the height of irresponsibility that Adobe does nothing about this.

    Because 9999 times out of 10,000 it's SOMETHING ELSE they have installed on their system that is screwing it up and since Adobe DOESN'T run EVERY LAST SOFTWARE COMPANY ON EARTH.... the incompatibility problem ISN'T their responsibility.

    There are no less than two dozen browsers that people use with more than half a million plugins from several thousand developers, and god knows how many combinations of c-r-a-p that they put on their computer. Perhaps YOU could come up with ONE plugin that will work in ALL of that, and if you do, you DESERVE to be the number one video plugin maker on earth.

     
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  • Currently Being Moderated
    Sep 10, 2013 8:18 PM   in reply to TalkBack101

    TalkBack101 wrote:

     

    What do you do about watching video at news sites and so forth? I sometimes see advice saying just uninstall the damn thing, but that makes a lot of video inaccessible, doesn't it?

    Yes it does. The adblockers eliminate a lot of junk from crashing my Flash Player. Having a Mac helps too because there's no Internet Exploder for it (no ActiveX garbage), so that eliminates 90% of my internet problems from ever occurring.

     
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  • Currently Being Moderated
    Sep 10, 2013 8:30 PM   in reply to Mike M

    I got to the part where you're supposed to change "sageset" to "sagerun," but I don't know how to navigate in Notepad.  My arrows don't move me around.

     
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  • Currently Being Moderated
    Sep 10, 2013 8:37 PM   in reply to Mike M

    I use Firefox, which is a leading browser, I think we'd say, and I think I had far fewer plug-ins until I updated to the new Adobe Flash Player today.  As for your challenge to come up with a plugin, I'm a poor sucker who's developed nothing more in my lifetime that Word and Excel docs. I'm totally at the mercy of what all software developers throw at the public.  As for crap on my computer, I've tried to get rid of everything I can, crap or not, just in case it could affect Adobe Crash. Do you see anything here that looks suspicious?

     

    Unknown Plugins
    Plugin Status Action
    Microsoft® DRMDRM Netscape Network ObjectunknownResearch
    Windows Presentation FoundationWindows Presentation Foundation (WPF) plug-in for Mozilla browsersunknownResearch
    Microsoft Office 2010The plug-in allows you to open and edit files using Microsoft Office applicationsunknownResearch
    DivX VOD Helper Plug-inDivX VOD Helper Plug-inunknownResearch
    npFFApinpFFApiunknownResearch
    DivX Plus Web PlayerDivX Plus Web Player version 2.3.1.51unknownResearch

     

    These plugins are up to date
    Plugin Status Action
    Windows Media Player Plug-in Dynamic Link LibraryNpdsplay dll3.0.2.629Up to Date
    Java(TM) Platform SE 7 U25Next Generation Java Plug-in 10.25.2 for Mozilla browsers10.25.2.17Up to Date
    Adobe AcrobatAdobe PDF Plug-In For Firefox and Netscape 11.0.0411.0.4.63Up to Date
    Shockwave FlashShockwave Flash 11.8 r80011.8.800.168Up to Date

     

    Back to Top

     
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  • Currently Being Moderated
    Sep 10, 2013 8:49 PM   in reply to Stingray99

    I'm confused -- what's the difference between Adobe Flash Player and Shockwave Flash?  When my computer hangs and crashes (and this can happen when I'm in Word, Outlook or when I'm simply navigating the web -- the criteria is that I need to be online, I need to have my browser open: things do not hang and crash when I'm simply using Word) -- when my computer hangs and crashes, I get the message: Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding.  This happens all day long. It's been like this for about four months. I've tried everything that I find at forums. I've got the most current version of the Flash Player installed, I've disabled the Flash Player hardware acceleration, I've uninstalled Real Player just to avoid problems, I've disabled all extensions and enabled them one-by-one to troubleshoot, I've updated Windows components, I've uninstalled Firefox and tried Chrome, I uninstalled Chrome and reinstalled Firefox, I don't know what else to do.

     
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  • Currently Being Moderated
    Sep 10, 2013 9:04 PM   in reply to Stingray99

    How do you navigate in Notepad to change "sageset" to "sagerun"?

     
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  • Currently Being Moderated
    Sep 10, 2013 9:29 PM   in reply to TalkBack101

    The DivX plugins can cause major heartaches with video playback in Firefox. Ever since I discovered VLC media Player, I've had NOTHING to do with DivX or its counterpart XVid. If you download and install VLC, and enalble the Mozilla plugin (during install), you DON'T need the DivX plugins.

     
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  • Currently Being Moderated
    Sep 10, 2013 9:31 PM   in reply to TalkBack101

    TalkBack101 wrote:

     

    How do you navigate in Notepad to change "sageset" to "sagerun"?

    Just click where you want to edit and backspace, then type run... or better yet, download the file I made here: https://workspaces.acrobat.com/app.html#d=LW2uMC-muU*eva7lwEmoww

    It has the sageset and sagerun files already in it. Unzip it, run the "set" file, and then run the "run" file.

     
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  • Currently Being Moderated
    Sep 10, 2013 10:14 PM   in reply to Mike M

    I haven't installed this because when I began the download at CNET, I picked up some damned toolbar that I don't see any way of getting rid of.  According to View, Toolbars, it's called "Install Converter Community Toolbar." I've tried Add/Remove Programs, I've done a Search and an Explore looking for this *******, I've googled looking for help, and I've still got this leech.

     
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  • Currently Being Moderated
    Sep 10, 2013 10:44 PM   in reply to TalkBack101
     
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  • Currently Being Moderated
    Sep 11, 2013 1:21 AM   in reply to Mike M

    I got rid of the unwanted toolbar, installed the VLC media player and uninstalled all the DivX components I could access. Thank you.  I'm at work on the deepclean.  Thank you.

     
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  • Currently Being Moderated
    Sep 14, 2013 1:22 PM   in reply to Mike M

    Yo, Mr. McBlob, I've tried the deepclean three times, at least I think I have.  I've run the "set" file, checking off all the boxes, and I've run "run," getting to the part where Disk Cleanup begins to calculate the space that can be freed on (C:\).  I never stuck around after that.  I assume it did its thing as it was supposed to.

     

    There's no difference.  I'm still assailed by hanging, crashing and that insane message -- "Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding."

     

    Do you have any more ideas or do you know anyone who does.  If not, do you know how my predicament can be brought to the attention of the developers of Shockwave Flash?

     
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  • Currently Being Moderated
    Sep 21, 2013 12:39 PM   in reply to Stingray99

    Is there anyone who has seen this site before -- /http://shockwaveflashcrash.com/  I'm wondering if there's someone with a technical background who can modify this information for a Windows/Firefox environment.  It looks more promising than anything I've seen elsewhere, but there's sometimes no directions given for Firefox. 

     
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  • Currently Being Moderated
    Sep 24, 2013 6:07 AM   in reply to Stingray99

    I've had a similar problem for months.  shockwave orflash hangs on the initial [first] media display of, let's say a clip from mlb.com.  Usually, if I wait [sometimes for a few minutes] it frees up and then doesn't hang again.  I've dealt with this issue for months.  I've reset Firefox to no avail. 

     
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  • Currently Being Moderated
    Sep 24, 2013 12:36 PM   in reply to Stingray99

    I have the same problem. Since the 11.8 r800 update, Flash content brings Firefox to freeze immediately. I can't access Google News or Youtube any more. The only way to get Firefox working again is to disable Flash. I tried disabeling several other Plugins and Extensions, but nothing helped.

     
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  • Currently Being Moderated
    Sep 24, 2013 12:47 PM   in reply to Stingray99

    I followed the procedures described at http://shockwaveflashcrash.com and they made not one bit of difference.  I also did a clean install of 10.3.183.90, a version thought to be one of the more stable, and again, no difference.  Within 30 seconds of being online this morning Outlook got hung up, as did Firefox, and I was spammed by that message: "Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding."  

     

    If you go to the Adobe Flash Facebook page, https://www.facebook.com/flashplatform?hc_location=timeline , you find out the whole world is having the same kind of problem with the same kind of results when trying fixes.  There don't seem to be any.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 24, 2013 4:27 PM   in reply to TalkBack101

    Has anyone tried disabling Flash Player's protected mode to see if that makes a difference?  You can find instructions for this procedure at the end of this FAQ:

     

    How do I troubleshoot Flash Player's protected mode for Firefox?

     

    If you continue to have problems, the best route to take would be to enter new bug reports and include the data requested in this FAQ:

     

    How do I report a Flash Player crash to Adobe?

     
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  • Currently Being Moderated
    Sep 25, 2013 1:23 AM   in reply to Chris Campbell

    The FAQ is mostly dedicated to Windows. I'm running OS X. The bug report site tells me:

     

    We're sorry but we weren't able to process this request due to an unforeseen error.


    If there were any code tags, I could paste the latest crash report here.

     
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  • Currently Being Moderated
    Sep 25, 2013 9:20 AM   in reply to Stingray99

    I am also having the exact same problem with Firefox 23.0.1 (and even with older versions)/Windows 8 Pro. Usually this problem happen after a long session of Firefox usage and I noticed while loading/refreshing (I might be wrong) some sites like histats and Digi-passion

    Its really annoying when Firefox suddenly hangs and after some time a yellow popup appears saying "The Adobe Flash Plugin has crashed (Learn More link).........Reload Page and Submit a crash report buttons". This popup appears at every tab opened.

    After this I have to restart Firefox to see flash content on websites again.

     

    I want to know is there any permanent solution to this problem as after every Flash update I think that the problem might have been addressed and gone but unfortunately this proves to be wrong every time.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 25, 2013 11:33 AM   in reply to shoaibsiddiqui80

    @dabidumda146 - For Mac issues, can you please install our latest 11.9 beta to see if that resolves the problem for you?

     

    http://labs.adobe.com/downloads/flashplayer.html

     
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  • Currently Being Moderated
    Sep 25, 2013 11:41 AM   in reply to Chris Campbell

    Has anyone tried disabling Flash Player's protected mode to see if that  makes a difference?  You can find instructions for this procedure at the  end of this FAQ:

     

    I tried it, Chris. It makes no difference.

     

    This morning I added FF's add-ons manager to my bookmarks toolbar for easy access to the FlashShockwave plugin.  I started turning off the plugin unless a particular video tells me I'm missing a necessary plugin for viewing.  This has given me a degree of relief.  Obviously it's still a pain, however.

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 25, 2013 11:47 AM   in reply to Chris Campbell

    @Stingray99 - What report ID's do you have listed when you go to "about:crashes" in Firefox?  Did you try disabling Flash Player's protected mode to see if that helped?

     

    As for 32 vs 64 bit, you'll need to use a 64 bit browser if you want to have the 64 bit plugin be used.  Chrome does indeed use a different plugin architecture called Pepper (PPAPI).

     

    Ultimately, we need consistent steps to reproduce these bugs and crash logs (ID's) placed into bug reports at http://bugbase.adobe.com.  Once added, I can ask the team to try and reproduce the issues.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Sep 25, 2013 12:32 PM   in reply to Chris Campbell

    @Chris Campbell: Yes, the 11.9 beta release  did it for my Mac. I can acces Youtube again, very happy!

     
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  • Currently Being Moderated
    Sep 25, 2013 1:02 PM   in reply to Chris Campbell

    @ Chris Campbell, do you have any magic for me?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 25, 2013 1:08 PM   in reply to TalkBack101

    @TalkBack101 Can you please post the contents of both the "about:support" and "about:crashes" page in Firefox?

     
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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 25, 2013 1:09 PM   in reply to Chris Campbell

    @TalkBack101 - I'd also recomment trying out our labs release to see if that helps.

     

    http://labs.adobe.com/downloads/flashplayer.html

     
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