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delfire32
Currently Being Moderated

Can't install any Adobe Programs through CC

Aug 14, 2013 9:32 PM

I am have issues installing any Adobe Program with CC.  It all started with trying to install Lightroom 5.  After reading tons of forums, I now have no adobe program installed on my Windows 7 Pro computer.

 

I keep receiving this Error when trying to install Lightroom 5.  PLEASE HELP!!!!

 

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 1 error(s)

 

 

 

----------- Payload: AdobeLightroom5CCMSetup-mul 5.0.0.0 {3f480018-d40f-429a-b939-d1a53276944f} -----------

 

ERROR: Third party payload installer Install Lightroom 5 CCM.exe failed with exit code: 1157

 

---------------------------------------------------------------------- ---------------

 
Replies
  • Currently Being Moderated
    Aug 15, 2013 1:17 AM   in reply to delfire32

    delfire32 , we can download the adobe cleaner tools from the below link

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    1 : please choose the language as english

     

    2 : please press "Y" when prompts.

     

    3 : Please choose the option 3 and then option 1. If we find Lightroom 5 as an option we can remove that as well .

     

    Post this we need to rename the "OOBE" folder from the following location to "OOBE.old"

     

    C:\Program Files(x86)\Common Files\Adobe\OOBE

     

    C:\Users\<user name>\AppData\Local\Adobe\OOBE

     

    Please login to creative.adobe.com -----> download center----> download creative cloud desktop. We can try installing lightroom post that.

     

     

    Hope that helps.

     
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