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ersatyle
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Uninstall Adobe Creative Suite 4 Web Standard with creative suite cleaner tool not working

Mar 20, 2013 3:12 PM

Tags: #cs4 #cleaner_tool #web_standards #uninstall_cs4

hi, I try to silently uninstall Adobe Creative Suite 4 Web Standard using the Adobe Creative Suite Cleaner Tool

on a win7 x64 (french) computer so far with no success

I tried

AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll=CS4

     in the log I get a ERROR: CS4 not recognized value.

AdobeCreativeSuiteCleanerTool.exe ‐‐removeAll="Adobe Creative Suite 4 Web Standard" and  ‐‐removeAll=Adobe Creative Suite 4 Web Standard

with the same error

 

then I tried to create the cleanup  xml file by using the command AdobeCreativeSuiteCleanerTool.exe --createCleanup=c:\test

it create the cleanup.xml file : (I un commented the cs4 product name manually

<?xml version="1.0" encoding="UTF-8"?>
<Products>
<Properties>
          <Property name="eulaAccepted">1</Property>
          <!--<Property name="removeFlashPlayer">1</Property>-->
</Properties>
<CS4>
          <Product productName="Adobe Creative Suite 4 Web Standard" version="4.0"/>
</CS4>
<CreativeCloud>
          <!--<Product productName="Creative Cloud Installer" version="1.0"/>-->
</CreativeCloud>
</Products>

 

as you can see there is none product listed (like dreamweaver, flash...that are on the computer)

this is what i have in the log

[Wed Mar 20 17:34:15 2013] Please enter (y) for Yes or (n) for No. ... >>
[Wed Mar 20 17:34:17 2013] Processing create cleanup in SILENT MODE
[Wed Mar 20 17:34:17 2013] Creating cleanup XML at: c:\adobeToolUninstaller\cleanup.xml
[Wed Mar 20 17:34:17 2013] :: Start :: Iterating PDB
[Wed Mar 20 17:34:17 2013] :: Start :: Iterating CAPS
[Wed Mar 20 17:34:17 2013] [Coll ID: 74391d4c0f181c4d062cf4de6461d86]
[Wed Mar 20 17:34:17 2013] AC: {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1} Setup: 2.0.138.0 Name: Adobe Creative Suite 4 Web Standard
[Wed Mar 20 17:34:17 2013] :: End :: Iterating CAPS
[Wed Mar 20 17:34:17 2013] ::Start:: Writing to XML
[Wed Mar 20 17:34:17 2013] [CS4] {88B22BFB-4ADC-4E16-9EE8-45EAB68E2FE1}, Adobe Creative Suite 4 Web Standard, 4.0
[Wed Mar 20 17:34:17 2013] [CreativeCloud] {11111111-1111-1111-1111-111111111111}, Creative Cloud Installer, 1.0
[Wed Mar 20 17:34:17 2013] :: End :: Writing to XML
[Wed Mar 20 17:34:17 2013] Closing cleanup XML.
[Wed Mar 20 17:34:17 2013] Cleanup XML created at: c:\adobeToolUninstaller\cleanup.xml
[Wed Mar 20 17:34:17 2013] 
[Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Wed Mar 20 17:32:56 2013] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Wed Mar 20 17:34:17 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Wed Mar 20 17:34:17 2013] ---------------------------------------------------------
[Wed Mar 20 17:34:17 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

 

 

then I ran the command AdobeCreativeSuiteCleanerTool.exe --cleanupXML=cleanup.xml , it proceeds through a lot of msi

then errors with 

[Wed Mar 20 17:40:29 2013] An error occured trying to remove payload from database: Adobe CSI CS4
[Wed Mar 20 17:40:29 2013] finished updating installState
[Wed Mar 20 17:40:29 2013] Deleting session: 74391d4c0f181c4d062cf4de6461d86 from ribs_collection and other associated tables
[Wed Mar 20 17:40:29 2013] Updating caps schema pcd_meta to 2 if earlier version is less than 2
[Wed Mar 20 17:40:30 2013] ..
[Wed Mar 20 17:40:30 2013] Removing content of Product : Adobe CSI CS4, Version : 1.0.1
[Wed Mar 20 17:40:30 2013] Ex: Incorrect number of bindings supplied. The current statement uses 1, and there are 38 supplied.
[Wed Mar 20 17:40:30 2013] ERROR. Refer log at: C:\Users\ADMINI~1\AppData\Local\Temp\Adobe Creative Suite Cleaner Tool.log

 

I reboot the computer, check add remove program, cs4 web standard is still here, and I can still launch the applications like nothing happened...

but at this point if I try to manually uninstall (with add/remove program) i get an error message saying "cirtical errors during installation: program installation database is incorrect, reinstall from original support" (maybe not accurate as it's in french)

 

same thing if i run manually the cleaner tool and go through the dialog.

 

I don't know what else I can do, I've already spent a couple of hours with this issue.

 

Any help / suggestion would be appreciated, thanks.         

 
Replies
  • kglad
    72,188 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 20, 2013 5:24 PM   in reply to ersatyle

    1. reinstall cs4 over your current installation.

    2. uninstall cs4 correctly by using your control panel

    3. restart your computer.

    4. run the cs cleaner: http://www.adobe.com/support/contact/cscleanertool.htm3

     
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  • kglad
    72,188 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 21, 2013 6:35 AM   in reply to ersatyle

    in step 1, you should reinstall using the same language you used when originally installing.  and yes, you should be asked for your license when doing this.

     
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  • kglad
    72,188 posts
    Jul 21, 2002
    Currently Being Moderated
    Mar 26, 2013 12:38 PM   in reply to ersatyle

    you're welcome.

     

    and, good luck.

     
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