I am unable to install Adobe Application Manager. I continue to receive "error code A12E5." I have tried downloading the patch and installing via that method, but that did not work either. Also, when I try to download an app via my Creative Cloud account, the resulting .zip file is empty and my system reports that the file is invalid.
I believe I have exhausted all methods posted to the forums. Does anyone else have any ideas?
I'm running Windows 7, Service Pack 1 64-bit on a Dell T3500 with 6GB of RAM. No previous versions of Adobe applications are installed on the machine (it's fresh out of the box).
Thanks for your help.
Getting same error while trying to update to Acrobat XI pro Cloud app, also on windows7 64 sp1. But I do have most adobe apps installed. Adobe Application Manager wants to update first, tries, fails, same error code: A12E5. Fellow coworker had no troubles installing XI today. Error code window suggests visiting customer support page. But not seeing much else on this. Wondering about next step I should take...
Update: Went through about 8 failed efforts to run the Adobe Application manager and constantly getting one initial error message about multiple AAM's running in the background that should be shut down, then it closes that error and tries to proceed updating, ultimately returning the A12E5 error.
Because of a different issue with DW I decided to delete my windows profile and start new. Didn't fix this immediately but after couple more tries I was able to update AAM.
After the windows profile resest, I tried running an update check from both photoshop and Acrobat X. Neither found any updates, but while photoshop was checking it did pop up a question about allowing Adobe AAM to report failed installs. I agreed to allow it. I went and tried opening adobe support advisor, which ran some check but found no errors. I then tried AAM one more time (9th) and it worked. It updated AAM and allowed me to install XI successfully.
Not sure what did it for me. But everything fine here now.
Message was edited by: LMn0P
Same here. I'm admin, tried safe mode, tried in different internet locations, tried deleting everything. Nothing works. Can someone just fix this rather than asking for users to do complicated manouvers just to download something that should take like 1 click? Thanks!
I FINALLY SOLVED IT!
I went to Activity Monitor and quit ALL Adobe processes (do a search for Adobe). Make sure that Photoshop and any other Adobe app is closed too. Then try again and it SHOULD work. At least it did for me!
Also, did it at home - maybe work firewall was causing problems. But hopefully the new version will be less picky about firewalls.