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Acrobat Updater (10.1.3) fails Windows 7 64-bit

Sep 21, 2012 10:38 AM

Tags: #windows_7 #acrobat_x #64bit #update_fail

I tried again today (14Sep2012) to install the 10.1.3 update to Acrobat X.  It failed again, as it did on 22Aug2012, citing "insufficient privileges" (Error 1321.  On Aug22 it cited Error 1310.)  The first time the file listed was C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf ; the second time it was C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\A3DUtils.dll

Adobe tried again to get me to install this update on 21Sep2012.  This time it was \Acrobat\Air\nppdf32.dll that couldn't be modified.

The permissions on both of the files seem to allow full control for all users.

Does anyone know how to get around this?  I am not a very technical user but I can follow instructions.

I have Windows 7 64-bit and installed Acrobat X (Standard).  I also have InDesign CS3 installed.

 
Replies
  • Currently Being Moderated
    May 30, 2013 4:46 AM   in reply to epullin9142012

    Have you found an answer to this?  I have had this exact same problem and have had difficulty finding any responsible Adobe reply.  I've seen this problem cited in other places, but not as clearly as you have here.  Why does Adobe avoid answering this question????  Perhaps the solution is something they want to be paid for in order to provide.  I'm one small customer but it sure would be good to see them taken to task publicly for their arrogance and unwillingness to support their customers for subscriptions to their software which they have already purchased.

     
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  • Johnathon_
    34 posts
    Apr 9, 2012
    Currently Being Moderated
    May 30, 2013 7:40 AM   in reply to TLSystems

    I have seen the exact same behavior with Reader on thousands of machines and have never found a 100% fix or reason this happens. Out of curiosity, are either of you running Mcafee? I have brought this issue up in another thread and disabling Mcafee helped on one machine. http://forums.adobe.com/thread/1074854

     
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  • Currently Being Moderated
    May 30, 2013 8:00 AM   in reply to Johnathon_

    We use AVG Pro.  Have tried to install with AV turned off but no difference.  I've lost the ability to print to a PDF from other applications & web pages - it is not an option in the print dialog.  I figure this loss would be fixed with the update, but perhaps not.  I've heard from a few folks that the update actually caused Pro to crash and malfunction.  I just think Adobe wishes Widows would die so they could focus on Mac alone.

     
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  • Johnathon_
    34 posts
    Apr 9, 2012
    Currently Being Moderated
    May 30, 2013 9:37 AM   in reply to TLSystems

    Is the file that is reported with issues different everytime?

     
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  • Currently Being Moderated
    Jun 6, 2013 11:23 AM   in reply to epullin9142012

    It is interesting, but the AA 10.1.7 update is apparently cummulative. On the Adobe update site it says good for AA 10.0 or later! Don't see this often. In fact I did a check and found that only the 10.1.2 and 10.1.6 updates of the 10.1.x series required the prrevious update for AA 10. Not sure why you had the problem with 10.1.3 (and it is in the list at http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows).

     
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